Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme

Complaint log

Optum Bank complaint log

The newest complaints about Optum Bank, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Aug 20, 2026Prepaid & gift cardsUnexpected or other feesTNExplainedYes
Aug 19, 2026Payday & personal loansCharged fees or interest you didn't expectCAExplainedYes
Aug 18, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedNCExplainedYes
Aug 17, 2026Credit cardsTrouble using your cardCan't use card to make purchasesCOExplainedYes
Aug 16, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineMNExplainedYes
Aug 15, 2026Bank accountsManaging an accountProblem accessing accountTXExplainedYes
Aug 11, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedKYExplainedYes
Aug 10, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNYExplainedYes
Aug 7, 2026Payday & personal loansProblem with additional add-on products or servicesCOExplainedYes
Aug 6, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedVAExplainedYes
Aug 4, 2026Bank accountsManaging an accountProblem accessing accountCAExplainedYes
Aug 4, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedFLExplainedYes
Jul 30, 2026Payday & personal loansGetting the loanNYExplainedYes
Jul 29, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Jul 28, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Jul 28, 2026Bank accountsClosing an accountFunds not received from closed accountTNExplainedYes
Jul 27, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedTNExplainedYes
Jul 24, 2026Bank accountsClosing an accountCan't close your accountNCExplainedYes
Jul 24, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTNExplainedYes
Jul 21, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedVAExplainedYes
Jul 21, 2026Money transfers & appsMoney was not available when promisedILExplainedYes
Jul 21, 2026Bank accountsManaging an accountDeposits and withdrawalsMEExplainedYes
Jul 18, 2026Bank accountsManaging an accountDeposits and withdrawalsFLExplainedYes
Jul 17, 2026Credit cardsClosing your accountCan't close your accountSCExplainedYes
Jul 17, 2026Payday & personal loansCharged fees or interest you didn't expectTXExplainedYes
Jul 16, 2026Debt collectionCommunication tacticsFrequent or repeated callsFLExplainedYes
Jul 16, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedNJExplainedYes
Jul 15, 2026Bank accountsManaging an accountDeposits and withdrawalsMEExplainedYes
Jul 13, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardCTExplainedYes
Jul 13, 2026Payday & personal loansProblem with additional add-on products or servicesLAExplainedYes
Jul 12, 2026Bank accountsClosing an accountCan't close your accountCOExplainedYes
Jul 10, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedMDExplainedYes
Jul 6, 2026Credit reportingIncorrect information on your reportAccount status incorrectPAExplainedYes
Jun 24, 2026Payday & personal loansCharged fees or interest you didn't expectOHExplainedYes
Jun 23, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedCAExplainedYes
Jun 22, 2026Bank accountsProblem caused by your funds being lowBounced checks or returned paymentsCAExplainedYes
Jun 22, 2026Bank accountsManaging an accountDeposits and withdrawalsCAExplainedYes
Jun 18, 2026Bank accountsManaging an accountDeposits and withdrawalsNYExplainedYes
Jun 16, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedMNExplainedYes
Jun 15, 2026Bank accountsManaging an accountProblem accessing accountCAExplainedYes
Jun 11, 2026Bank accountsManaging an accountProblem accessing accountAZExplainedYes
Jun 8, 2026Payday & personal loansProblem when making paymentsGAExplainedYes
Jun 4, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedFLExplainedYes
Jun 2, 2026Payday & personal loansCharged fees or interest you didn't expectNCExplainedYes
Jun 2, 2026Bank accountsClosing an accountCan't close your accountPAExplainedYes
Jun 1, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedUTExplainedYes
May 28, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportPAExplainedYes
May 27, 2026Payday & personal loansProblem when making paymentsCAExplainedYes
May 27, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
May 26, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardAKExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience