Platinum Home Mortgage against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Platinum Home Mortgage | 0 | new | - | - | 33 |
Every mortgage company ranked
Latest Platinum Home Mortgage mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Jun 11, 2023 | Mortgages | Incorrect information on your reportAccount status incorrect | DC | Explained | Yes |
| Apr 6, 2023 | Mortgages | Closing on a mortgage | MA | Fixed | Yes |
| Nov 17, 2022 | Mortgages | Trouble during payment process | MI | Fixed | Yes |
| Dec 22, 2021 | Mortgages | Trouble during payment process | WI | Explained | Yes |
| Dec 1, 2021 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| May 22, 2021 | Mortgages | Trouble during payment process | SC | Explained | Yes |
| Apr 14, 2021 | Mortgages | Trouble during payment process | MI | Explained | Yes |
| Mar 22, 2021 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Apr 12, 2019 | Mortgages | Trouble during payment process | CA | Money back | Yes |
| Mar 15, 2019 | Mortgages | Struggling to pay mortgage | CA | Explained | No |
| Sep 20, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| Sep 12, 2018 | Mortgages | Trouble during payment process | MA | Explained | Yes |
| Apr 12, 2017 | Mortgages | Loan servicing, payments, escrow account | CA | Money back | Yes |
| Mar 24, 2017 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Dec 8, 2016 | Mortgages | Application, originator, mortgage broker | IL | Explained | Yes |
| Nov 4, 2016 | Mortgages | Loan servicing, payments, escrow account | IL | Explained | Yes |
| Jul 4, 2016 | Mortgages | Application, originator, mortgage broker | MO | Explained | Yes |
| May 24, 2016 | Mortgages | Loan servicing, payments, escrow account | LA | Explained | Yes |
| Mar 17, 2016 | Mortgages | Settlement process and costs | CA | Explained | Yes |
| Feb 22, 2016 | Mortgages | Loan modification,collection,foreclosure | CA | Explained | Yes |
| Jan 9, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Dec 1, 2015 | Mortgages | Loan servicing, payments, escrow account | MS | Explained | Yes |
| Sep 7, 2015 | Mortgages | Loan servicing, payments, escrow account | ID | Fixed | Yes |
| Jul 8, 2015 | Mortgages | Loan servicing, payments, escrow account | CA | Money back | Yes |
| Feb 19, 2014 | Mortgages | Application, originator, mortgage broker | NC | Money back | Yes |
| Nov 20, 2013 | Mortgages | Loan servicing, payments, escrow account | CA | Fixed | Yes |
| Oct 21, 2013 | Mortgages | Loan modification,collection,foreclosure | ID | Explained | Yes |
| Sep 20, 2013 | Mortgages | Loan servicing, payments, escrow account | NC | Money back | Yes |
| Sep 17, 2013 | Mortgages | Application, originator, mortgage broker | CA | Money back | Yes |
| Jun 28, 2013 | Mortgages | Application, originator, mortgage broker | IL | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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