Mortgage company · complaint record
Platinum Home Mortgage complaints
Filed under PLATINUM HOME MORTGAGE CORPORATION
Consumers have filed 35 complaints about Platinum Home Mortgage since 2012, none in the last 12 months. It answered 97.1% on time and closed 37% with relief for the customer. The most common problem is loan servicing, payments, escrow account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 35
- Last 12 months
- 0
- Answered on time
- 97.1%
- Closed with relief
- 37%
- Last 30 days
- 0
- Rank
- -
Since February 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jun 11, 2023
Platinum Home Mortgage complaints by month
The busiest month was September 2013 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Platinum Home Mortgage answered all time
- Closed with monetary relief822.9%
- Closed with non-monetary relief514.3%
- Closed with explanation2262.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Platinum Home Mortgage complaints are about
Top Platinum Home Mortgage problems
Where Platinum Home Mortgage complaints come from
Most complaints: California (13), Illinois (4), Michigan (4), Georgia (2), Idaho (2).
Platinum Home Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Platinum Home MortgageMortgages | - | 0 | - |
Compare side by side: Platinum Home Mortgage vs Midwest Loan Services · Platinum Home Mortgage vs Truhome Solutions · Platinum Home Mortgage vs NEXA Mortgage · Platinum Home Mortgage vs Hilltop
What people say about Platinum Home Mortgage
All experiencesNo experiences with Platinum Home Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Platinum Home Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 11, 2023 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Apr 6, 2023 | Mortgages | Closing on a mortgage | Fixed |
| Nov 17, 2022 | Mortgages | Trouble during payment process | Fixed |
| Mar 31, 2022 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Dec 22, 2021 | Mortgages | Trouble during payment process | Explained |
| Dec 1, 2021 | Mortgages | Trouble during payment process | Explained |
| May 22, 2021 | Mortgages | Trouble during payment process | Explained |
| Apr 14, 2021 | Mortgages | Trouble during payment process | Explained |
| Mar 22, 2021 | Mortgages | Trouble during payment process | Explained |
| Aug 2, 2020 | Credit reporting | Incorrect information on your reportAccount information incorrect | Fixed |
| Apr 12, 2019 | Mortgages | Trouble during payment process | Money back |
| Mar 15, 2019 | Mortgages | Struggling to pay mortgage | Explained |
Questions about Platinum Home Mortgage
How many complaints does Platinum Home Mortgage have?
Platinum Home Mortgage has 35 complaints on record since February 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Platinum Home Mortgage respond to complaints?
Yes. Platinum Home Mortgage answered 97.1% of its complaints on time (within 15 days) and closed 37% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Platinum Home Mortgage?
The most common problems are loan servicing, payments, escrow account (11), trouble during payment process (8), application, originator, mortgage broker (7).
Is Platinum Home Mortgage legit?
Platinum Home Mortgage is a real company with a public complaint record: consumers have complained about it 35 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Platinum Home Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Platinum Home Mortgage?
Complain to Platinum Home Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Platinum Home Mortgage complaints come from?
Most come from California (13), Illinois (4), Michigan (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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