Mortgage company · complaint record
Primelending, a Plainscapital complaints
Filed under PRIMELENDING, A PLAINSCAPITAL COMPANY
Consumers have filed 207 complaints about Primelending, a Plainscapital since 2012, none in the last 12 months. It answered 99% on time and closed 7% with relief for the customer. The most common problem is application, originator, mortgage broker.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 207
- Last 12 months
- 0
- Answered on time
- 99%
- Closed with relief
- 7%
- Last 30 days
- 0
- Rank
- -
Since July 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jul 22, 2020
Primelending, a Plainscapital complaints by month
The busiest month was October 2018 (7 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Primelending, a Plainscapital answered all time
- Closed with monetary relief146.8%
- Closed with explanation19192.3%
- Closed10.5%
- Untimely response10.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Primelending, a Plainscapital complaints are about
Top Primelending, a Plainscapital problems
Where Primelending, a Plainscapital complaints come from
Most complaints: Texas (42), Florida (23), California (14), North Carolina (11), Ohio (9).
Primelending, a Plainscapital compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Primelending, a PlainscapitalMortgages | - | 0 | - |
Compare side by side: Primelending, a Plainscapital vs Midwest Loan Services · Primelending, a Plainscapital vs Truhome Solutions · Primelending, a Plainscapital vs NEXA Mortgage · Primelending, a Plainscapital vs Hilltop
What people say about Primelending, a Plainscapital
All experiencesNo experiences with Primelending, a Plainscapital yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Primelending, a Plainscapital complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 22, 2020 | Mortgages | Trouble during payment process | Explained |
| Jun 10, 2020 | Mortgages | Trouble during payment process | Explained |
| May 21, 2020 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| May 20, 2020 | Mortgages | Struggling to pay mortgage | Explained |
| May 13, 2020 | Mortgages | Struggling to pay mortgage | Explained |
| May 13, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| May 6, 2020 | Mortgages | Closing on a mortgage | Explained |
| May 5, 2020 | Mortgages | Trouble during payment process | Explained |
| May 4, 2020 | Mortgages | Trouble during payment process | Explained |
| Apr 30, 2020 | Mortgages | Struggling to pay mortgage | No timely reply |
| Apr 21, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Mar 30, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Questions about Primelending, a Plainscapital
How many complaints does Primelending, a Plainscapital have?
Primelending, a Plainscapital has 207 complaints on record since July 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Primelending, a Plainscapital respond to complaints?
Yes. Primelending, a Plainscapital answered 99% of its complaints on time (within 15 days) and closed 7% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Primelending, a Plainscapital?
The most common problems are application, originator, mortgage broker (51), trouble during payment process (35), loan servicing, payments, escrow account (26).
Is Primelending, a Plainscapital legit?
Primelending, a Plainscapital is a real company with a public complaint record: consumers have complained about it 207 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Primelending, a Plainscapital legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Primelending, a Plainscapital?
Complain to Primelending, a Plainscapital in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Primelending, a Plainscapital complaints come from?
Most come from Texas (42), Florida (23), California (14). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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