Mortgage company · complaint record
Prospect Mortgage complaints
Filed under Prospect Mortgage, LLC
Consumers have filed 112 complaints about Prospect Mortgage since 2012, none in the last 12 months. It answered 68.8% on time and closed 12% with relief for the customer. The most common problem is application, originator, mortgage broker.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 112
- Last 12 months
- 0
- Answered on time
- 68.8%
- Closed with relief
- 12%
- Last 30 days
- 0
- Rank
- -
Since January 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Dec 6, 2018
Prospect Mortgage complaints by month
The busiest month was August 2013 (6 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Prospect Mortgage answered all time
- Closed with monetary relief1210.7%
- Closed with non-monetary relief21.8%
- Closed with explanation9483.9%
- Closed43.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Prospect Mortgage complaints are about
Top Prospect Mortgage problems
Where Prospect Mortgage complaints come from
Most complaints: California (26), New York (12), Illinois (10), Florida (9), New Jersey (5).
Prospect Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Prospect MortgageMortgages | - | 0 | - |
Compare side by side: Prospect Mortgage vs Midwest Loan Services · Prospect Mortgage vs Truhome Solutions · Prospect Mortgage vs NEXA Mortgage · Prospect Mortgage vs Hilltop
What people say about Prospect Mortgage
All experiencesNo experiences with Prospect Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Prospect Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 6, 2018 | Mortgages | Trouble during payment process | Explained |
| Jan 11, 2018 | Mortgages | Struggling to pay mortgage | Explained |
| Dec 8, 2017 | Mortgages | Closing on a mortgage | Fixed |
| Aug 26, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jul 26, 2017 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jun 6, 2017 | Mortgages | Trouble during payment process | Explained |
| Jun 5, 2017 | Mortgages | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| May 5, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Money back |
| Mar 7, 2017 | Mortgages | Application, originator, mortgage broker | Explained |
| Feb 21, 2017 | Mortgages | Application, originator, mortgage broker | Explained |
| Feb 16, 2017 | Mortgages | Loan servicing, payments, escrow account | Explained |
| Feb 14, 2017 | Mortgages | Application, originator, mortgage broker | Explained |
Questions about Prospect Mortgage
How many complaints does Prospect Mortgage have?
Prospect Mortgage has 112 complaints on record since January 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Prospect Mortgage respond to complaints?
Yes. Prospect Mortgage answered 68.8% of its complaints on time (within 15 days) and closed 12% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Prospect Mortgage?
The most common problems are application, originator, mortgage broker (45), settlement process and costs (30), loan servicing, payments, escrow account (14).
Is Prospect Mortgage legit?
Prospect Mortgage is a real company with a public complaint record: consumers have complained about it 112 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Prospect Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Prospect Mortgage?
Complain to Prospect Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Prospect Mortgage complaints come from?
Most come from California (26), New York (12), Illinois (10). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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