Auto loans & leases
Santander Consumer USA auto loans & leases complaints
Consumers have filed 6,713 complaints about Santander Consumer USA's auto loans & leases. See the whole Santander Consumer USA record.
Santander Consumer USA against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | Santander Consumer USA | 0 | - | - |
Latest Santander Consumer USA auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 19, 2022 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Explained |
| Aug 19, 2022 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Aug 18, 2022 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 18, 2022 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Aug 18, 2022 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Aug 18, 2022 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Aug 18, 2022 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Aug 18, 2022 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 17, 2022 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 17, 2022 | Auto loans & leases | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 16, 2022 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Aug 16, 2022 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Aug 15, 2022 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Aug 15, 2022 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 14, 2022 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Aug 12, 2022 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Aug 12, 2022 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Aug 12, 2022 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Fixed |
| Aug 11, 2022 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Aug 11, 2022 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Fixed |
| Aug 11, 2022 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Aug 9, 2022 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Fixed |
| Aug 9, 2022 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
| Aug 9, 2022 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Aug 8, 2022 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Aug 8, 2022 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 7, 2022 | Auto loans & leases | Credit monitoring or identity theft protection servicesBilling dispute for services | Explained |
| Aug 7, 2022 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 5, 2022 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | Explained |
| Aug 5, 2022 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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