Loan servicer · complaint record
Simple Repayment complaints
Filed under Docuservpro dba Simple Repayment
Consumers have filed 9 complaints about Simple Repayment since 2018, none in the last 12 months. It answered 44.4% on time and closed 0% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 9
- Last 12 months
- 0
- Answered on time
- 44.4%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since May 2018
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Mar 11, 2021
Simple Repayment complaints by month
The busiest month was May 2018 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Simple Repayment answered all time
- Closed with explanation444.4%
- Untimely response555.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Simple Repayment complaints are about
Top Simple Repayment problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 3
- Need information about your loan balance or loan terms 1
Where Simple Repayment complaints come from
Most complaints: Alabama (1), California (1), Iowa (1), Indiana (1), New York (1).
Simple Repayment compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Simple RepaymentStudent loans | - | 0 | - |
Compare side by side: Simple Repayment vs Earnest · Simple Repayment vs College Ave Student Loan Servicing · Simple Repayment vs Meritize Financial · Simple Repayment vs LendKey Technologies
What people say about Simple Repayment
All experiencesNo experiences with Simple Repayment yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Simple Repayment complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 11, 2021 | Student loans | Incorrect information on your reportInformation belongs to someone else | No timely reply |
| Oct 16, 2020 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | No timely reply |
| Apr 20, 2020 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | No timely reply |
| Mar 18, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | No timely reply |
| Dec 18, 2019 | Debt relief & credit repair | Fraud or scam | No timely reply |
| Oct 4, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jul 26, 2018 | Credit reporting | Problem with fraud alerts or security freezes | Explained |
| Jun 19, 2018 | Debt relief & credit repair | Fraud or scam | Explained |
| May 23, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
Questions about Simple Repayment
How many complaints does Simple Repayment have?
Simple Repayment has 9 complaints on record since May 2018, including 0 in the last 12 months and 0 in the last 30 days.
Does Simple Repayment respond to complaints?
Yes. Simple Repayment answered 44.4% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Simple Repayment?
The most common problems are dealing with your lender or servicer (4), fraud or scam (2), struggling to repay your loan (1).
Is Simple Repayment legit?
Simple Repayment is a real company with a public complaint record: consumers have complained about it 9 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Simple Repayment legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Simple Repayment?
Complain to Simple Repayment in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Simple Repayment complaints come from?
Most come from Alabama (1), California (1), Iowa (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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