Complaint log
Snap US complaint log
The newest complaints about Snap US, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 18, 2026 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | Explained |
| Sep 18, 2026 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Sep 18, 2026 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | In progress |
| Sep 16, 2026 | Credit reporting | Problem with a company's investigation into an existing issueTheir investigation did not fix an error on your report | Explained |
| Sep 15, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | No timely reply |
| Sep 10, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Sep 10, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | No timely reply |
| Sep 9, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | Explained |
| Sep 9, 2026 | Debt collection | Electronic communicationsContacted before 8am or after 9pm | Explained |
| Sep 8, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 5, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | Explained |
| Sep 3, 2026 | Payday & personal loans | Getting the loan | Explained |
| Sep 3, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Aug 31, 2026 | Payday & personal loans | Problem when making payments | Explained |
| Aug 28, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Aug 21, 2026 | Credit cards | Closing your accountCan't close your account | Explained |
| Aug 19, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Aug 17, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | No timely reply |
| Aug 17, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Explained |
| Aug 16, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 14, 2026 | Credit cards | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 13, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Aug 13, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | Explained |
| Aug 12, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Aug 11, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 11, 2026 | Credit reporting | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Aug 10, 2026 | Credit reporting | Problem with a company's investigation into an existing issueInvestigation took more than 30 days | No timely reply |
| Aug 7, 2026 | Payday & personal loans | Getting the loan | Explained |
| Aug 6, 2026 | Payday & personal loans | Problem when making payments | Explained |
| Aug 6, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Aug 6, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 5, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | Explained |
| Aug 4, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Aug 4, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Aug 3, 2026 | Payday & personal loans | Problem when making payments | Explained |
| Aug 3, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jul 31, 2026 | Debt relief & credit repair | Problem with customer service | Explained |
| Jul 29, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jul 24, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Jul 23, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Jul 17, 2026 | Credit reporting | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Jul 14, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Jul 10, 2026 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Jul 9, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Jul 7, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | No timely reply |
| Jul 7, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Jul 4, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Jul 4, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Jul 2, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Jun 29, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works