Mortgage company · complaint record
Sortis Financial complaints
Filed under Sortis Financial, Inc.
Consumers have filed 222 complaints about Sortis Financial since 2012, none in the last 12 months. It answered 93.2% on time and closed 7% with relief for the customer. The most common problem is loan servicing, payments, escrow account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 222
- Last 12 months
- 0
- Answered on time
- 93.2%
- Closed with relief
- 7%
- Last 30 days
- 0
- Rank
- -
Since February 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: May 31, 2019
Sortis Financial complaints by month
The busiest month was June 2014 (10 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Sortis Financial answered all time
- Closed with non-monetary relief167.2%
- Closed with explanation20491.9%
- Closed20.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Sortis Financial complaints are about
Top Sortis Financial problems
Where Sortis Financial complaints come from
Most complaints: Florida (31), California (29), New York (19), Michigan (15), Maryland (14).
Sortis Financial compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Sortis FinancialMortgages | - | 0 | - |
Compare side by side: Sortis Financial vs Midwest Loan Services · Sortis Financial vs Truhome Solutions · Sortis Financial vs NEXA Mortgage · Sortis Financial vs Hilltop
What people say about Sortis Financial
All experiencesNo experiences with Sortis Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Sortis Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 31, 2019 | Debt collection | Written notification about debtNotification didn't disclose it was an attempt to collect a debt | Explained |
| Feb 25, 2019 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Feb 23, 2019 | Mortgages | Struggling to pay mortgage | Explained |
| Feb 5, 2019 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Jan 24, 2019 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 2, 2018 | Mortgages | Trouble during payment process | Explained |
| Oct 28, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Oct 23, 2018 | Mortgages | Trouble during payment process | Explained |
| Oct 21, 2018 | Mortgages | Trouble during payment process | Explained |
| Oct 12, 2018 | Mortgages | Struggling to pay mortgage | Explained |
| Sep 30, 2018 | Mortgages | Trouble during payment process | Explained |
| Sep 27, 2018 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
Questions about Sortis Financial
How many complaints does Sortis Financial have?
Sortis Financial has 222 complaints on record since February 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does Sortis Financial respond to complaints?
Yes. Sortis Financial answered 93.2% of its complaints on time (within 15 days) and closed 7% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Sortis Financial?
The most common problems are loan servicing, payments, escrow account (53), loan modification,collection,foreclosure (41), cont'd attempts collect debt not owed (29).
Is Sortis Financial legit?
Sortis Financial is a real company with a public complaint record: consumers have complained about it 222 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Sortis Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Sortis Financial?
Complain to Sortis Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Sortis Financial complaints come from?
Most come from Florida (31), California (29), New York (19). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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