Bank · complaint record
State Street Bank and Trust complaints
Filed under STATE STREET BANK AND TRUST COMPANY
Consumers have filed 53 complaints about State Street Bank and Trust since 2012, 8 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 53
- Last 12 months
- 8
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #128 of 188
Since April 2012
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 13, 2026
Most complained-about banks & credit unions
State Street Bank and Trust complaints by month
The busiest month was December 2025 (4 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How State Street Bank and Trust answered all time
- Closed with monetary relief11.9%
- Closed with explanation5196.2%
- Closed without relief11.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What State Street Bank and Trust complaints are about
Top State Street Bank and Trust problems
Inside "Managing an account"
- Funds not handled or disbursed as instructed 9
- Deposits and withdrawals 6
- Problem accessing account 5
- Problem making or receiving payments 2
- Cashing a check 2
- Banking errors 2
Where State Street Bank and Trust complaints come from
Most complaints: Ohio (6), California (5), Maryland (4), Michigan (4), Tennessee (4).
State Street Bank and Trust compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | State Street Bank and TrustBank accounts | - | 8 | - |
Compare side by side: State Street Bank and Trust vs Bancfirst · State Street Bank and Trust vs Banner · State Street Bank and Trust vs Customers Bancorp · State Street Bank and Trust vs RBC Bank
What people say about State Street Bank and Trust
All experiencesNo experiences with State Street Bank and Trust yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest State Street Bank and Trust complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 13, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| May 14, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Mar 5, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Feb 17, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Dec 11, 2025 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Dec 6, 2025 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Dec 5, 2025 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Dec 4, 2025 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Jun 11, 2025 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Apr 4, 2025 | Bank accounts | Managing an accountBanking errors | Explained |
| Oct 31, 2024 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Mar 18, 2024 | Bank accounts | Managing an accountBanking errors | Explained |
Questions about State Street Bank and Trust
How many complaints does State Street Bank and Trust have?
State Street Bank and Trust has 53 complaints on record since April 2012, including 8 in the last 12 months and 0 in the last 30 days. That makes it number 1,571 of every company by complaints this year.
Does State Street Bank and Trust respond to complaints?
Yes. State Street Bank and Trust answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with State Street Bank and Trust?
The most common problems are managing an account (26), problem with a lender or other company charging your account (2), account opening, closing, or management (7).
Is State Street Bank and Trust legit?
State Street Bank and Trust is a real company with a public complaint record: consumers have complained about it 53 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is State Street Bank and Trust legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against State Street Bank and Trust?
Complain to State Street Bank and Trust in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most State Street Bank and Trust complaints come from?
Most come from Ohio (6), California (5), Maryland (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about State Street Bank and Trust
No comments yet. Start the conversation - questions are welcome too.