Mortgage company · complaint record
Stonegate Mortgage complaints
Filed under STONEGATE MORTGAGE CORPORATION
Consumers have filed 158 complaints about Stonegate Mortgage since 2013, none in the last 12 months. It answered 92.4% on time and closed 60% with relief for the customer. The most common problem is loan servicing, payments, escrow account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 158
- Last 12 months
- 0
- Answered on time
- 92.4%
- Closed with relief
- 60%
- Last 30 days
- 0
- Rank
- -
Since April 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Aug 20, 2025
Stonegate Mortgage complaints by month
The busiest month was March 2015 (9 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Stonegate Mortgage answered all time
- Closed with monetary relief159.5%
- Closed with non-monetary relief7849.4%
- Closed with explanation6239.2%
- Untimely response31.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Stonegate Mortgage complaints are about
Top Stonegate Mortgage problems
Where Stonegate Mortgage complaints come from
Most complaints: Texas (18), California (16), New Jersey (14), Ohio (13), Georgia (12).
Stonegate Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Stonegate MortgageMortgages | - | 0 | - |
Compare side by side: Stonegate Mortgage vs Midwest Loan Services · Stonegate Mortgage vs Truhome Solutions · Stonegate Mortgage vs NEXA Mortgage · Stonegate Mortgage vs Hilltop
What people say about Stonegate Mortgage
All experiencesNo experiences with Stonegate Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Stonegate Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 20, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | No timely reply |
| Jul 15, 2021 | Mortgages | Closing on a mortgage | No timely reply |
| Sep 26, 2019 | Mortgages | Struggling to pay mortgage | No timely reply |
| Mar 27, 2018 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Mar 3, 2018 | Mortgages | Trouble during payment process | Explained |
| Jan 4, 2018 | Mortgages | Trouble during payment process | Explained |
| Jan 3, 2018 | Mortgages | Struggling to pay mortgage | Explained |
| Jan 2, 2018 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 22, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Nov 6, 2017 | Mortgages | Struggling to pay mortgage | Explained |
| Oct 17, 2017 | Mortgages | Closing on a mortgage | Fixed |
| Sep 29, 2017 | Mortgages | Trouble during payment process | Explained |
Questions about Stonegate Mortgage
How many complaints does Stonegate Mortgage have?
Stonegate Mortgage has 158 complaints on record since April 2013, including 0 in the last 12 months and 0 in the last 30 days.
Does Stonegate Mortgage respond to complaints?
Yes. Stonegate Mortgage answered 92.4% of its complaints on time (within 15 days) and closed 60% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Stonegate Mortgage?
The most common problems are loan servicing, payments, escrow account (82), loan modification,collection,foreclosure (22), application, originator, mortgage broker (20).
Is Stonegate Mortgage legit?
Stonegate Mortgage is a real company with a public complaint record: consumers have complained about it 158 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Stonegate Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Stonegate Mortgage?
Complain to Stonegate Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Stonegate Mortgage complaints come from?
Most come from Texas (18), California (16), New Jersey (14). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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