Loan servicer · complaint record
Students Come First complaints
Consumers have filed 12 complaints about Students Come First since 2020, none in the last 12 months. It answered 66.7% on time and closed 45% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 12
- Last 12 months
- 0
- Answered on time
- 66.7%
- Closed with relief
- 45%
- Last 30 days
- 0
- Rank
- -
Since September 2020
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Jun 16, 2023
Students Come First complaints by month
The busiest month was November 2020 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Students Come First answered all time
- Closed with monetary relief541.7%
- Closed with explanation650%
- Untimely response18.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Students Come First complaints are about
Top Students Come First problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 5
- Problem with customer service 2
- Don't agree with the fees charged 1
Where Students Come First complaints come from
Most complaints: Missouri (2), Florida (2), Massachusetts (1), New Jersey (1), Nevada (1).
Students Come First compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Students Come FirstStudent loans | - | 0 | - |
Compare side by side: Students Come First vs Earnest · Students Come First vs College Ave Student Loan Servicing · Students Come First vs Meritize Financial · Students Come First vs LendKey Technologies
What people say about Students Come First
All experiencesNo experiences with Students Come First yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Students Come First complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 16, 2023 | Debt collection | False statements or representationAttempted to collect wrong amount | No timely reply |
| Jan 5, 2022 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Dec 2, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 16, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 5, 2021 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Money back |
| Jan 6, 2021 | Debt relief & credit repair | Fraud or scam | Explained |
| Jan 4, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Dec 17, 2020 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Money back |
| Nov 23, 2020 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Nov 20, 2020 | Debt relief & credit repair | Fraud or scam | Money back |
| Oct 6, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Sep 23, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
Questions about Students Come First
How many complaints does Students Come First have?
Students Come First has 12 complaints on record since September 2020, including 0 in the last 12 months and 0 in the last 30 days.
Does Students Come First respond to complaints?
Yes. Students Come First answered 66.7% of its complaints on time (within 15 days) and closed 45% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Students Come First?
The most common problems are dealing with your lender or servicer (8), fraud or scam (2), struggling to repay your loan (1).
Is Students Come First legit?
Students Come First is a real company with a public complaint record: consumers have complained about it 12 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Students Come First legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Students Come First?
Complain to Students Come First in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Students Come First complaints come from?
Most come from Missouri (2), Florida (2), Massachusetts (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Students Come First
No comments yet. Start the conversation - questions are welcome too.