Complaint log
Sunnova Energy complaint log
The newest complaints about Sunnova Energy, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 30, 2025 | Payday & personal loans | Charged fees or interest you didn't expect | No timely reply |
| Jun 27, 2025 | Payday & personal loans | Problem when making payments | No timely reply |
| Jun 26, 2025 | Payday & personal loans | Struggling to pay your loan | No timely reply |
| Jun 20, 2025 | Credit reporting | Problem with a company's investigation into an existing issueProblem with personal statement of dispute | No timely reply |
| Jun 17, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | No timely reply |
| Jun 15, 2025 | Debt relief & credit repair | Confusing or misleading advertising or marketing | No timely reply |
| Jun 15, 2025 | Debt collection | Attempts to collect debt not owedDebt was paid | No timely reply |
| Jun 15, 2025 | Debt collection | Attempts to collect debt not owedDebt was paid | No timely reply |
| Jun 14, 2025 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | No timely reply |
| Jun 13, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | No timely reply |
| Jun 3, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | No timely reply |
| Jun 2, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | No timely reply |
| Jun 2, 2025 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | No timely reply |
| May 28, 2025 | Payday & personal loans | Problem with additional add-on products or services | No timely reply |
| May 22, 2025 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| May 15, 2025 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | No timely reply |
| May 13, 2025 | Debt collection | Written notification about debtNotification didn't disclose it was an attempt to collect a debt | No timely reply |
| May 12, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | No timely reply |
| May 11, 2025 | Payday & personal loans | Incorrect information on your reportAccount status incorrect | No timely reply |
| May 3, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | No timely reply |
| Apr 30, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | No timely reply |
| Apr 29, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Apr 25, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | No timely reply |
| Apr 23, 2025 | Payday & personal loans | Charged fees or interest you didn't expect | No timely reply |
| Apr 9, 2025 | Payday & personal loans | Problem when making payments | No timely reply |
| Apr 9, 2025 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | No timely reply |
| Apr 3, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | No timely reply |
| Mar 31, 2025 | Credit reporting | Incorrect information on your reportAccount information incorrect | No timely reply |
| Mar 21, 2025 | Credit reporting | Problem with fraud alerts or security freezes | No timely reply |
| Feb 25, 2025 | Payday & personal loans | Struggling to pay your loan | No timely reply |
| Feb 3, 2025 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | No timely reply |
| Jan 14, 2025 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | No timely reply |
| Nov 10, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | No timely reply |
| Oct 26, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 25, 2024 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Oct 22, 2024 | Credit reporting | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Oct 1, 2024 | Payday & personal loans | Problem with additional add-on products or services | Explained |
| Aug 25, 2024 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Aug 23, 2024 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Aug 20, 2024 | Payday & personal loans | Struggling to pay your loan | Explained |
| Aug 14, 2024 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Jul 20, 2024 | Credit reporting | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Jun 11, 2024 | Payday & personal loans | Problem with additional add-on products or services | Explained |
| Jun 5, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jun 1, 2024 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| May 16, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| May 6, 2024 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Apr 26, 2024 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Apr 22, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Apr 6, 2024 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works