Auto loans & leases
SunTrust auto loans & leases complaints
Consumers have filed 299 complaints about SunTrust's auto loans & leases. See the whole SunTrust record.
SunTrust against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | SunTrust | 0 | - | - |
Latest SunTrust auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 15, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Feb 15, 2018 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Feb 13, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Feb 5, 2018 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Fixed |
| Jan 28, 2018 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Jan 27, 2018 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Jan 26, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jan 23, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Jan 16, 2018 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Jan 12, 2018 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Jan 3, 2018 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Dec 18, 2017 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Dec 15, 2017 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 28, 2017 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Nov 26, 2017 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Nov 22, 2017 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Nov 10, 2017 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Oct 31, 2017 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Oct 18, 2017 | Auto loans & leases | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 16, 2017 | Auto loans & leases | Getting a loan or leaseChanges in terms mid-deal or after closing | Explained |
| Oct 16, 2017 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Oct 6, 2017 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Sep 23, 2017 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Sep 22, 2017 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Sep 16, 2017 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Aug 29, 2017 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Aug 14, 2017 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Aug 9, 2017 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Jul 31, 2017 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Jul 27, 2017 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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