Complaint log
SunTrust complaint log
The newest complaints about SunTrust, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 28, 2019 | Mortgages | Struggling to pay mortgage | Explained |
| Oct 28, 2019 | Bank accounts | Incorrect information on your reportInformation belongs to someone else | Explained |
| Oct 27, 2019 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 26, 2019 | Credit cards | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 25, 2019 | Mortgages | Struggling to pay mortgage | Explained |
| Oct 25, 2019 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Oct 24, 2019 | Mortgages | Trouble during payment process | Explained |
| Oct 24, 2019 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 24, 2019 | Money transfers & apps | Money was not available when promised | Money back |
| Oct 24, 2019 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Oct 24, 2019 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Oct 24, 2019 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 24, 2019 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 23, 2019 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Oct 23, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 23, 2019 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Oct 23, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Oct 23, 2019 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 23, 2019 | Mortgages | Trouble during payment process | Fixed |
| Oct 23, 2019 | Credit cards | Fees or interestProblem with fees | Explained |
| Oct 23, 2019 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Money back |
| Oct 22, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 22, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 22, 2019 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Oct 22, 2019 | Mortgages | Struggling to pay mortgage | Fixed |
| Oct 21, 2019 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 21, 2019 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Oct 21, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 19, 2019 | Payday & personal loans | Problem with cash advance | Explained |
| Oct 18, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Oct 18, 2019 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Oct 18, 2019 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Oct 17, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 17, 2019 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Oct 17, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 17, 2019 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Oct 17, 2019 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Oct 17, 2019 | Bank accounts | Closing an accountCan't close your account | Explained |
| Oct 17, 2019 | Mortgages | Trouble during payment process | Explained |
| Oct 16, 2019 | Mortgages | Trouble during payment process | Money back |
| Oct 16, 2019 | Bank accounts | Closing an accountFunds not received from closed account | Fixed |
| Oct 16, 2019 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 16, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 15, 2019 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Oct 15, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 14, 2019 | Bank accounts | Opening an accountAccount opened as a result of fraud | Fixed |
| Oct 14, 2019 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 12, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 12, 2019 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 12, 2019 | Payday & personal loans | Struggling to pay your loan | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works