Complaint log
SunTrust complaint log
The newest complaints about SunTrust, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 13, 2019 | Money transfers & apps | Fraud or scam | Explained |
| Nov 12, 2019 | Credit cards | Getting a credit cardApplication denied | Explained |
| Nov 12, 2019 | Mortgages | Struggling to pay mortgage | Explained |
| Nov 12, 2019 | Bank accounts | Managing an accountProblem using a debit or ATM card | Money back |
| Nov 12, 2019 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Nov 11, 2019 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Nov 11, 2019 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Nov 11, 2019 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 9, 2019 | Bank accounts | Closing an accountFunds not received from closed account | Money back |
| Nov 9, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Nov 8, 2019 | Credit cards | Getting a credit cardApplication denied | Fixed |
| Nov 8, 2019 | Mortgages | Struggling to pay mortgage | Fixed |
| Nov 8, 2019 | Credit cards | Fees or interestProblem with fees | Explained |
| Nov 8, 2019 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Nov 7, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Nov 7, 2019 | Money transfers & apps | Problem with customer service | Explained |
| Nov 6, 2019 | Mortgages | Struggling to pay mortgage | Fixed |
| Nov 6, 2019 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Nov 6, 2019 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Nov 6, 2019 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Nov 6, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Nov 6, 2019 | Money transfers & apps | Other transaction problem | Explained |
| Nov 5, 2019 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Nov 5, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Nov 5, 2019 | Bank accounts | Managing an accountBanking errors | Explained |
| Nov 5, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Nov 5, 2019 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Money back |
| Nov 4, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Nov 4, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Money back |
| Nov 4, 2019 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Nov 4, 2019 | Bank accounts | Managing an accountProblem using a debit or ATM card | Money back |
| Nov 4, 2019 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Explained |
| Nov 4, 2019 | Mortgages | Struggling to pay mortgage | Explained |
| Nov 4, 2019 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 3, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Nov 1, 2019 | Credit cards | Problem when making paymentsProblem during payment process | Explained |
| Nov 1, 2019 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Nov 1, 2019 | Bank accounts | Managing an accountBanking errors | Money back |
| Oct 31, 2019 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Oct 31, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 31, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 31, 2019 | Prepaid & gift cards | Trouble using the cardTrouble using the card to pay a bill | Explained |
| Oct 31, 2019 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 31, 2019 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Oct 31, 2019 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Oct 30, 2019 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Oct 30, 2019 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Oct 30, 2019 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Fixed |
| Oct 29, 2019 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 29, 2019 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works