Complaint log
SunTrust complaint log
The newest complaints about SunTrust, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 11, 2019 | Bank accounts | Closing an accountFunds not received from closed account | Fixed |
| Oct 11, 2019 | Credit cards | Fees or interestUnexpected increase in interest rate | Fixed |
| Oct 11, 2019 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 10, 2019 | Bank accounts | Opening an accountConfusing or missing disclosures | Explained |
| Oct 10, 2019 | Mortgages | Struggling to pay mortgage | Fixed |
| Oct 9, 2019 | Mortgages | Trouble during payment process | Explained |
| Oct 9, 2019 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 9, 2019 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 9, 2019 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 9, 2019 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Oct 8, 2019 | Credit cards | Getting a credit cardCard opened as result of identity theft or fraud | Explained |
| Oct 8, 2019 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 8, 2019 | Crypto | Other transaction problem | Explained |
| Oct 8, 2019 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Oct 7, 2019 | Mortgages | Trouble during payment process | Explained |
| Oct 7, 2019 | Bank accounts | Managing an accountProblem using a debit or ATM card | Money back |
| Oct 7, 2019 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Oct 7, 2019 | Bank accounts | Managing an accountBanking errors | Explained |
| Oct 7, 2019 | Credit cards | Fees or interestProblem with fees | Explained |
| Oct 5, 2019 | Bank accounts | Managing an accountFee problem | Explained |
| Oct 5, 2019 | Credit cards | Problem with a purchase shown on your statementOvercharged for something you did purchase with the card | Explained |
| Oct 4, 2019 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Oct 4, 2019 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | Explained |
| Oct 3, 2019 | Bank accounts | Closing an accountCompany closed your account | Fixed |
| Oct 3, 2019 | Mortgages | Trouble during payment process | Explained |
| Oct 3, 2019 | Payday & personal loans | Problem with the payoff process at the end of the loan | Explained |
| Oct 3, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 3, 2019 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Oct 3, 2019 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Money back |
| Oct 3, 2019 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 3, 2019 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 2, 2019 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 2, 2019 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Oct 2, 2019 | Mortgages | Struggling to pay mortgage | Money back |
| Oct 1, 2019 | Bank accounts | Managing an accountFee problem | Explained |
| Oct 1, 2019 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Oct 1, 2019 | Mortgages | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Fixed |
| Oct 1, 2019 | Bank accounts | Closing an accountFees charged for closing account | Money back |
| Oct 1, 2019 | Mortgages | Trouble during payment process | Explained |
| Sep 30, 2019 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Sep 30, 2019 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Sep 30, 2019 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 30, 2019 | Mortgages | Struggling to pay mortgage | Explained |
| Sep 30, 2019 | Mortgages | Trouble during payment process | Explained |
| Sep 30, 2019 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 30, 2019 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 30, 2019 | Mortgages | Closing on a mortgage | Fixed |
| Sep 28, 2019 | Mortgages | Closing on a mortgage | Explained |
| Sep 27, 2019 | Mortgages | Closing on a mortgage | Explained |
| Sep 26, 2019 | Mortgages | Trouble during payment process | Fixed |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works