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Student loans

SunTrust student loans complaints

Consumers have filed 82 complaints about SunTrust's student loans. See the whole SunTrust record.

SunTrust against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250
13SunTrust0new--82

Every loan servicer ranked

Latest SunTrust student loans complaints

ReceivedAboutIssueStateAnswerOn time
Jun 24, 2014Student loansDealing with my lender or servicerTrouble with how payments are handledCAExplainedYes
Apr 24, 2014Student loansDealing with my lender or servicerReceived bad information about my loanCAExplainedYes
Apr 1, 2014Student loansCan't repay my loanCan't decrease my monthly paymentsNCExplainedYes
Apr 1, 2014Student loansDealing with my lender or servicerHaving problems with customer serviceNCExplainedYes
Nov 4, 2013Student loansRepaying your loanOHExplainedYes
Oct 2, 2013Student loansGetting a loanCan't qualify for a loanGAExplainedYes
May 17, 2013Student loansRepaying your loanNJExplainedYes
Apr 9, 2013Student loansGetting a loanCan't qualify for a loanTXExplainedYes
Mar 29, 2013Student loansRepaying your loanMDExplainedYes
Mar 14, 2013Student loansProblems when you are unable to payMIFixedYes
Dec 19, 2012Student loansRepaying your loanFLExplainedYes
Dec 12, 2012Student loansGetting a loanCAExplainedYes
Nov 15, 2012Student loansProblems when you are unable to payMOExplainedYes
Oct 11, 2012Student loansRepaying your loanMOExplainedYes
Sep 5, 2012Student loansRepaying your loanNCExplainedYes
Aug 29, 2012Student loansGetting a loanCAExplainedYes
Aug 24, 2012Student loansRepaying your loanVAExplainedYes
Aug 9, 2012Student loansGetting a loanNJExplainedYes
Jul 20, 2012Student loansRepaying your loanNYExplainedYes
Jul 20, 2012Student loansGetting a loanGAExplainedYes
Jun 20, 2012Student loansProblems when you are unable to payLAExplainedYes
Mar 31, 2012Student loansRepaying your loanCAReliefYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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