Student loans
SunTrust student loans complaints
Consumers have filed 82 complaints about SunTrust's student loans. See the whole SunTrust record.
SunTrust against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | SunTrust | 0 | - | - |
Latest SunTrust student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 6, 2020 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Dec 8, 2019 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Fixed |
| Nov 3, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Aug 20, 2019 | Student loans | Getting a loanDenied loan | Fixed |
| Jun 25, 2019 | Student loans | Incorrect information on your reportAccount status incorrect | Fixed |
| Feb 10, 2019 | Student loans | Getting a loanFraudulent loan | Explained |
| Nov 10, 2018 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Oct 23, 2018 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Oct 10, 2018 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Jul 13, 2018 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| May 30, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| May 14, 2018 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| May 11, 2018 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Mar 7, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Feb 23, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jan 18, 2018 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Jan 16, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jan 10, 2018 | Student loans | Getting a loanDenied loan | Explained |
| Dec 12, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 17, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Nov 14, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Oct 16, 2017 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Aug 14, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jul 27, 2017 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Jul 8, 2017 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Jun 14, 2017 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| May 9, 2017 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Apr 4, 2017 | Student loans | Can't repay my loanCan't temporarily postpone payments | Fixed |
| Mar 28, 2017 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Mar 27, 2017 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about SunTrust
No comments yet. Start the conversation - questions are welcome too.