Student loans
SunTrust student loans complaints
Consumers have filed 82 complaints about SunTrust's student loans. See the whole SunTrust record.
SunTrust against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | SunTrust | 0 | - | - |
Latest SunTrust student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 22, 2017 | Student loans | Can't repay my loanCan't decrease my monthly payments | Fixed |
| Mar 3, 2017 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Feb 28, 2017 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Fixed |
| Feb 15, 2017 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Feb 2, 2017 | Student loans | Dealing with my lender or servicerKeep getting calls about my loan | Explained |
| Jan 7, 2017 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Sep 15, 2016 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Sep 12, 2016 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Aug 5, 2016 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Jul 27, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Jul 19, 2016 | Student loans | Getting a loanCan't qualify for a loan | Explained |
| Jul 7, 2016 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Money back |
| May 11, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Apr 28, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Apr 27, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Apr 11, 2016 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Apr 6, 2016 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Mar 29, 2016 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Jan 21, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Nov 6, 2015 | Student loans | Can't repay my loanCan't get flexible payment options | Closed |
| Sep 8, 2015 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Sep 2, 2015 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Sep 1, 2015 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Fixed |
| Aug 26, 2015 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Aug 11, 2015 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Jul 1, 2015 | Student loans | Can't repay my loanCan't temporarily postpone payments | Explained |
| Jun 19, 2015 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Money back |
| May 22, 2015 | Student loans | Getting a loanCan't qualify for a loan | Fixed |
| Feb 2, 2015 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Jul 30, 2014 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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