Complaint log
Synchrony complaint log
The newest complaints about Synchrony, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Credit cards | Closing your accountCompany closed your account | In progress |
| Oct 30, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | In progress |
| Oct 30, 2026 | Debt relief & credit repair | Confusing or missing disclosures | In progress |
| Oct 30, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 30, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | In progress |
| Oct 30, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | In progress |
| Oct 30, 2026 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | In progress |
| Oct 30, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | In progress |
| Oct 30, 2026 | Credit cards | Closing your accountCompany closed your account | In progress |
| Oct 30, 2026 | Credit cards | Other features, terms, or problemsProblem with rewards from credit card | In progress |
| Oct 30, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 30, 2026 | Debt collection | Took or threatened to take negative or legal actionSued you in a state where you do not live or did not sign for the debt | In progress |
| Oct 30, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 30, 2026 | Credit cards | Closing your accountCompany closed your account | In progress |
| Oct 30, 2026 | Credit cards | Fees or interestUnexpected increase in interest rate | In progress |
| Oct 30, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 30, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Oct 30, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 30, 2026 | Credit cards | Closing your accountCompany closed your account | In progress |
| Oct 30, 2026 | Credit cards | Other features, terms, or problemsProblem with balance transfer | In progress |
| Oct 30, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | In progress |
| Oct 30, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Oct 30, 2026 | Credit cards | Fees or interestCharged too much interest | In progress |
| Oct 30, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Oct 30, 2026 | Credit cards | Fees or interestCharged too much interest | In progress |
| Oct 30, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Oct 30, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | In progress |
| Oct 30, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Oct 30, 2026 | Payday & personal loans | Problem when making payments | In progress |
| Oct 30, 2026 | Credit cards | Closing your accountCan't close your account | Explained |
| Oct 30, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 30, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | In progress |
| Oct 30, 2026 | Credit cards | Closing your accountCompany closed your account | In progress |
| Oct 30, 2026 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | In progress |
| Oct 30, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Oct 30, 2026 | Credit cards | Fees or interestProblem with fees | In progress |
| Oct 30, 2026 | Credit cards | Incorrect information on your reportInformation belongs to someone else | In progress |
| Oct 30, 2026 | Credit cards | Closing your accountCompany closed your account | In progress |
| Oct 30, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
| Oct 30, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | In progress |
| Oct 30, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | In progress |
| Oct 30, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | In progress |
| Oct 30, 2026 | Credit cards | Problem when making paymentsProblem during payment process | In progress |
| Oct 30, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 30, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 30, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | In progress |
| Oct 30, 2026 | Credit cards | Problem when making paymentsProblem during payment process | In progress |
| Oct 30, 2026 | Credit cards | Fees or interestProblem with fees | In progress |
| Oct 30, 2026 | Credit cards | Fees or interestProblem with fees | In progress |
| Oct 30, 2026 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | In progress |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works