Complaint log
Synchrony complaint log
The newest complaints about Synchrony, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 1, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | In progress |
| Nov 1, 2026 | Credit cards | Closing your accountCompany closed your account | Explained |
| Nov 1, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | In progress |
| Nov 1, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 1, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
| Nov 1, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 1, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Nov 1, 2026 | Credit cards | Getting a credit cardApplication denied | In progress |
| Nov 1, 2026 | Credit cards | Struggling to pay your billCredit card company won't work with you while you're going through financial hardship | In progress |
| Nov 1, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Nov 1, 2026 | Credit cards | Fees or interestProblem with fees | In progress |
| Nov 1, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | Explained |
| Nov 1, 2026 | Credit cards | Incorrect information on your reportAccount information incorrect | In progress |
| Nov 1, 2026 | Credit cards | Other features, terms, or problemsOther problem | In progress |
| Nov 1, 2026 | Credit cards | Fees or interestProblem with fees | In progress |
| Nov 1, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 1, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Nov 1, 2026 | Credit cards | Trouble using your cardCredit card company won't increase or decrease your credit limit | Explained |
| Nov 1, 2026 | Credit cards | Getting a credit cardApplication denied | Explained |
| Nov 1, 2026 | Credit cards | Other features, terms, or problemsPrivacy issues | In progress |
| Oct 31, 2026 | Credit cards | Fees or interestProblem with fees | In progress |
| Oct 31, 2026 | Credit cards | Incorrect information on your reportInformation belongs to someone else | In progress |
| Oct 31, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Oct 31, 2026 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | In progress |
| Oct 31, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Oct 31, 2026 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | In progress |
| Oct 31, 2026 | Credit cards | Closing your accountCompany closed your account | Explained |
| Oct 31, 2026 | Credit cards | Closing your accountCompany closed your account | Explained |
| Oct 31, 2026 | Credit cards | Incorrect information on your reportAccount information incorrect | Explained |
| Oct 31, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | In progress |
| Oct 31, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | In progress |
| Oct 31, 2026 | Credit cards | Incorrect information on your reportAccount information incorrect | In progress |
| Oct 31, 2026 | Credit cards | Other features, terms, or problemsOther problem | In progress |
| Oct 31, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 31, 2026 | Credit cards | Getting a credit cardDelay in processing application | In progress |
| Oct 31, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 31, 2026 | Credit cards | Closing your accountCompany closed your account | In progress |
| Oct 31, 2026 | Credit cards | Other features, terms, or problemsOther problem | In progress |
| Oct 31, 2026 | Credit reporting | Problem with a company's investigation into an existing issueProblem with personal statement of dispute | In progress |
| Oct 31, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | In progress |
| Oct 31, 2026 | Credit cards | Fees or interestProblem with fees | In progress |
| Oct 31, 2026 | Credit cards | Other features, terms, or problemsPrivacy issues | In progress |
| Oct 31, 2026 | Credit cards | Fees or interestCharged too much interest | Explained |
| Oct 31, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Oct 31, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 31, 2026 | Credit cards | Closing your accountCompany closed your account | In progress |
| Oct 31, 2026 | Credit cards | Closing your accountCompany closed your account | In progress |
| Oct 31, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Oct 31, 2026 | Credit cards | Fees or interestCharged too much interest | In progress |
| Oct 30, 2026 | Credit cards | Fees or interestCharged too much interest | In progress |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works