Bank · complaint record
Texas Capital Bancshares complaints
Filed under TEXAS CAPITAL BANCSHARES, INC.
Consumers have filed 214 complaints about Texas Capital Bancshares since 2018, 85 of them in the last 12 months (+136% on the year before). It answered 98.8% on time and closed 1% with relief for the customer - less often than a typical bank. The most common problem is managing an account.
Weak response record. How it works
- Complaints on record
- 214
- Last 12 months
- 85
- Answered on time
- 98.8%
- Closed with relief
- 1%
- Last 30 days
- 7
- Rank
- #64 of 188
Since July 2018
+136% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 3, 2026
Most complained-about banks & credit unions
Texas Capital Bancshares complaints by month
The busiest month was September 2026 (18 complaints). Complaints in the last 12 months are up 136% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Texas Capital Bancshares answered last 12 months
- Closed with monetary relief11.2%
- Closed with explanation8397.6%
- In progress11.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time40/4598.8% on time
- Relief for customers1/401.2% closed with relief
- Complaint trend0/15+136% vs last year
What Texas Capital Bancshares complaints are about
Top Texas Capital Bancshares problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 75
- Problem accessing account 26
- Banking errors 13
- Funds not handled or disbursed as instructed 11
- Problem making or receiving payments 8
- Problem using a debit or ATM card 5
Where Texas Capital Bancshares complaints come from
Most complaints: Texas (49), Florida (22), California (20), New York (12), Georgia (10).
Texas Capital Bancshares compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Valley National BancorpBank accounts | 58 | 97 | C |
| 2 | Global Credit UnionBank accounts | 84 | 93 | A |
| 3 | TrustmarkBank accounts | 51 | 90 | C |
| 4 | Ofg BancorpBank accounts | 53 | 89 | C |
| 5 | Texas Capital BancsharesBank accounts | 41 | 85 | D |
| 6 | Northwest BancsharesBank accounts | 60 | 81 | C |
| 7 | BOK FinancialBank accounts | 52 | 80 | C |
| 8 | Columbia Banking SystemBank accounts | 58 | 78 | C |
Compare side by side: Texas Capital Bancshares vs Valley National Bancorp · Texas Capital Bancshares vs Global Credit Union · Texas Capital Bancshares vs Trustmark · Texas Capital Bancshares vs Ofg Bancorp
What people say about Texas Capital Bancshares
All experiencesNo experiences with Texas Capital Bancshares yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Texas Capital Bancshares complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 3, 2026 | Bank accounts | Opening an accountAccount opened without my consent or knowledge | Explained |
| Oct 29, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 28, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 27, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 27, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Oct 23, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 21, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 16, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 14, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 13, 2026 | Bank accounts | Closing an accountCan't close your account | Explained |
| Oct 12, 2026 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Oct 9, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
Questions about Texas Capital Bancshares
How many complaints does Texas Capital Bancshares have?
Texas Capital Bancshares has 214 complaints on record since July 2018, including 85 in the last 12 months and 7 in the last 30 days. That makes it number 518 of every company by complaints this year.
Does Texas Capital Bancshares respond to complaints?
Yes. Texas Capital Bancshares answered 98.8% of its complaints on time (within 15 days) and closed 1% with relief - money back or a fix; 1.2% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 41/100 (grade D).
What do people complain about most with Texas Capital Bancshares?
The most common problems are managing an account (145), closing an account (15), opening an account (32).
Is Texas Capital Bancshares legit?
Texas Capital Bancshares is a real company with a public complaint record: consumers have complained about it 214 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Texas Capital Bancshares legit? for the signals, red flags and how to protect yourself.
Are complaints about Texas Capital Bancshares going up or down?
Up. There were 85 complaints in the last 12 months against 36 in the 12 before (+136%). See every month.
How do I file a complaint against Texas Capital Bancshares?
Complain to Texas Capital Bancshares in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Texas Capital Bancshares complaints come from?
Most come from Texas (49), Florida (22), California (20). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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