Bank · complaint record
Trustmark complaints
Filed under TRUSTMARK CORPORATION
Consumers have filed 439 complaints about Trustmark since 2014, 90 of them in the last 12 months (+36% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical bank. The most common problem is managing an account.
Average response record. How it works
- Complaints on record
- 439
- Last 12 months
- 90
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 3
- Rank
- #62 of 188
Since June 2014
+36% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 29, 2026
Most complained-about banks & credit unions
Trustmark complaints by month
The busiest month was March 2026 (15 complaints). Complaints in the last 12 months are up 36% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Trustmark answered last 12 months
- Closed with explanation90100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend6/15+36% vs last year
What Trustmark complaints are about
Top Trustmark problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 24
- Problem using a debit or ATM card 16
- Problem accessing account 8
- Banking errors 7
- Funds not handled or disbursed as instructed 5
- Problem making or receiving payments 3
Where Trustmark complaints come from
Most complaints: Mississippi (218), Alabama (75), Tennessee (35), Texas (25), Florida (19).
Trustmark compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Southstate BankBank accounts | 69 | 99 | B |
| 2 | Valley National BancorpBank accounts | 58 | 97 | C |
| 3 | Global Credit UnionBank accounts | 84 | 93 | A |
| 4 | TrustmarkBank accounts | 51 | 90 | C |
| 5 | Ofg BancorpBank accounts | 53 | 89 | C |
| 6 | Texas Capital BancsharesBank accounts | 41 | 85 | D |
| 7 | Northwest BancsharesBank accounts | 60 | 81 | C |
| 8 | BOK FinancialBank accounts | 52 | 80 | C |
Compare side by side: Trustmark vs Southstate Bank · Trustmark vs Valley National Bancorp · Trustmark vs Global Credit Union · Trustmark vs Ofg Bancorp
What people say about Trustmark
All experiencesNo experiences with Trustmark yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Trustmark complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 29, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 21, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 17, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Oct 5, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 28, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Sep 16, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 11, 2026 | Bank accounts | Closing an accountCan't close your account | Explained |
| Sep 3, 2026 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Sep 3, 2026 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Aug 27, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 19, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Aug 15, 2026 | Bank accounts | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
Questions about Trustmark
How many complaints does Trustmark have?
Trustmark has 439 complaints on record since June 2014, including 90 in the last 12 months and 3 in the last 30 days. That makes it number 497 of every company by complaints this year.
Does Trustmark respond to complaints?
Yes. Trustmark answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 51/100 (grade C).
What do people complain about most with Trustmark?
The most common problems are managing an account (69), incorrect information on your report (50), trouble during payment process (51).
Is Trustmark legit?
Trustmark is a real company with a public complaint record: consumers have complained about it 439 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Trustmark legit? for the signals, red flags and how to protect yourself.
Are complaints about Trustmark going up or down?
Up. There were 90 complaints in the last 12 months against 66 in the 12 before (+36%). See every month.
How do I file a complaint against Trustmark?
Complain to Trustmark in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Trustmark complaints come from?
Most come from Mississippi (218), Alabama (75), Tennessee (35). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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