Bank · complaint record
Columbia Banking System complaints
Filed under COLUMBIA BANKING SYSTEM, INC.
Consumers have filed 324 complaints about Columbia Banking System since 2019, 78 of them in the last 12 months (-11% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical bank. The most common problem is managing an account.
Average response record. How it works
- Complaints on record
- 324
- Last 12 months
- 78
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 6
- Rank
- #67 of 188
Since January 2019
-11% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 4, 2026
Most complained-about banks & credit unions
Columbia Banking System complaints by month
The busiest month was April 2025 (14 complaints). Complaints in the last 12 months are down 11% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Columbia Banking System answered last 12 months
- Closed with explanation78100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend13/15-11% vs last year
What Columbia Banking System complaints are about
Top Columbia Banking System problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 35
- Problem using a debit or ATM card 25
- Funds not handled or disbursed as instructed 15
- Problem making or receiving payments 12
- Problem accessing account 10
- Banking errors 5
Where Columbia Banking System complaints come from
Most complaints: Oregon (95), Washington (69), California (63), Florida (16), Texas (10).
Columbia Banking System compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Ofg BancorpBank accounts | 53 | 89 | C |
| 2 | Texas Capital BancsharesBank accounts | 41 | 85 | D |
| 3 | Northwest BancsharesBank accounts | 60 | 81 | C |
| 4 | BOK FinancialBank accounts | 52 | 80 | C |
| 5 | Columbia Banking SystemBank accounts | 58 | 78 | C |
| 6 | Simmons First NationalBank accounts | 35 | 71 | D |
| 7 | East West BankBank accounts | 34 | 69 | F |
| 8 | Atlantic Union BanksharesBank accounts | 65 | 68 | B |
Compare side by side: Columbia Banking System vs Ofg Bancorp · Columbia Banking System vs Texas Capital Bancshares · Columbia Banking System vs Northwest Bancshares · Columbia Banking System vs BOK Financial
What people say about Columbia Banking System
All experiencesNo experiences with Columbia Banking System yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Columbia Banking System complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 4, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Nov 3, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Nov 2, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 30, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 29, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Oct 27, 2026 | Debt relief & credit repair | Confusing or misleading advertising or marketing | Explained |
| Oct 14, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 14, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 11, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 2, 2026 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Sep 29, 2026 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Sep 9, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
Questions about Columbia Banking System
How many complaints does Columbia Banking System have?
Columbia Banking System has 324 complaints on record since January 2019, including 78 in the last 12 months and 6 in the last 30 days. That makes it number 543 of every company by complaints this year.
Does Columbia Banking System respond to complaints?
Yes. Columbia Banking System answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 58/100 (grade C).
What do people complain about most with Columbia Banking System?
The most common problems are managing an account (112), problem caused by your funds being low (13), problem with a company's investigation into an existing problem (11).
Is Columbia Banking System legit?
Columbia Banking System is a real company with a public complaint record: consumers have complained about it 324 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Columbia Banking System legit? for the signals, red flags and how to protect yourself.
Are complaints about Columbia Banking System going up or down?
Down. There were 78 complaints in the last 12 months against 88 in the 12 before (-11%). See every month.
How do I file a complaint against Columbia Banking System?
Complain to Columbia Banking System in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Columbia Banking System complaints come from?
Most come from Oregon (95), Washington (69), California (63). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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