Complaint log
Transcard complaint log
The newest complaints about Transcard, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 21, 2026 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| May 13, 2026 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | Explained |
| Oct 24, 2025 | Prepaid & gift cards | Problem with overdraftOverdraft charges | Explained |
| May 7, 2025 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Feb 14, 2025 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Sep 16, 2024 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Aug 13, 2024 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Mar 30, 2024 | Money transfers & apps | Unauthorized transactions or other transaction problem | Money back |
| Feb 8, 2024 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Oct 24, 2023 | Credit cards | Trouble using your cardCan't use card to make purchases | Explained |
| Oct 11, 2023 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Sep 30, 2023 | Credit cards | Problem when making paymentsProblem during payment process | Money back |
| Aug 30, 2023 | Credit cards | Problem when making paymentsProblem during payment process | Money back |
| Aug 16, 2023 | Prepaid & gift cards | Trouble using the cardTrouble using the card to pay a bill | Money back |
| Jun 12, 2023 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Money back |
| Jan 28, 2023 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Dec 29, 2022 | Bank accounts | Managing an accountBanking errors | Explained |
| Sep 9, 2022 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Nov 16, 2021 | Credit cards | Other features, terms, or problemsProblem with customer service | Explained |
| Mar 1, 2021 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | Explained |
| Sep 30, 2019 | Prepaid & gift cards | Unexpected or other fees | Money back |
| Aug 29, 2018 | Money transfers & apps | Wrong amount charged or received | Explained |
| Jan 5, 2018 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | Explained |
| Feb 16, 2017 | Prepaid & gift cards | Fraud or scam | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works