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Complaint log

Trustmark complaint log

The newest complaints about Trustmark, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Sep 4, 2025Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesALExplainedYes
Aug 27, 2025Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesMSExplainedYes
Aug 26, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursWAExplainedYes
Aug 25, 2025Bank accountsProblem caused by your funds being lowNon-sufficient funds and associated feesALExplainedYes
Aug 20, 2025Debt relief & credit repairCharged upfront or unexpected feesMSExplainedYes
Aug 19, 2025Credit reportingIncorrect information on your reportInformation belongs to someone elseGAExplainedYes
Aug 13, 2025MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTNExplainedYes
Aug 6, 2025Credit reportingIncorrect information on your reportInformation belongs to someone elsePAExplainedYes
Aug 4, 2025Credit reportingImproper use of your reportReporting company used your report improperlyMSExplainedYes
Aug 1, 2025MortgagesClosing on a mortgageSetting up an escrow account for taxes and insuranceMSExplainedYes
Jul 31, 2025MortgagesTrouble during payment processPayment processALExplainedYes
Jul 29, 2025Credit reportingIncorrect information on your reportAccount status incorrectALExplainedYes
Jul 25, 2025MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureTNExplainedYes
Jul 25, 2025MortgagesClosing on a mortgageClosing disclosure or other related disclosuresMSExplainedYes
Jul 23, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTNExplainedYes
Jul 21, 2025MortgagesClosing on a mortgageFees or costs after closingMSExplainedYes
Jul 18, 2025MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingMSExplainedYes
Jul 14, 2025MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefTNExplainedYes
Jun 30, 2025MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuARExplainedYes
Jun 29, 2025Bank accountsManaging an accountProblem accessing accountAZExplainedYes
Jun 28, 2025MortgagesProblem with a company's investigation into an existing problemWas not notified of investigation status or resultsALExplainedYes
Jun 26, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMSExplainedYes
Jun 24, 2025Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMSExplainedYes
Jun 24, 2025Debt collectionTook or threatened to take negative or legal actionSued you without properly notifying you of lawsuitMSExplainedYes
Jun 24, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMSExplainedYes
Jun 23, 2025Credit reportingImproper use of your reportReporting company used your report improperlyMSExplainedYes
Jun 3, 2025MortgagesTrouble during payment processInterest rateLAExplainedYes
May 31, 2025Bank accountsClosing an accountCompany closed your accountMSExplainedYes
May 29, 2025Bank accountsProblem caused by your funds being lowBounced checks or returned paymentsALExplainedYes
May 26, 2025Debt collectionTook or threatened to take negative or legal actionSeized or attempted to seize your propertyMSExplainedYes
May 26, 2025Credit reportingIncorrect information on your reportInformation belongs to someone elseMSExplainedYes
May 23, 2025Credit reportingIncorrect information on your reportAccount information incorrectMSExplainedYes
Apr 21, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursFLExplainedYes
Apr 19, 2025MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingMSExplainedYes
Apr 17, 2025Credit reportingIncorrect information on your reportAccount status incorrectTNExplainedYes
Apr 15, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursTXExplainedYes
Apr 13, 2025MortgagesTrouble during payment processLoan sold or transferred to another companyMSExplainedYes
Apr 12, 2025Debt collectionWritten notification about debtDidn't receive enough information to verify debtTXExplainedYes
Apr 9, 2025Credit cardsProblem when making paymentsProblem during payment processMSExplainedYes
Apr 6, 2025Bank accountsManaging an accountProblem using a debit or ATM cardMSExplainedYes
Mar 31, 2025Bank accountsManaging an accountProblem accessing accountAZExplainedYes
Mar 29, 2025Bank accountsManaging an accountProblem accessing accountAZExplainedYes
Mar 26, 2025MortgagesTrouble during payment processFees chargedALExplainedYes
Mar 21, 2025Bank accountsManaging an accountProblem accessing accountAZExplainedYes
Mar 13, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTNExplainedYes
Jan 25, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processCAExplainedYes
Jan 24, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXExplainedYes
Jan 22, 2025Credit cardsProblem when making paymentsProblem during payment processMSExplainedYes
Jan 22, 2025Credit reportingIncorrect information on your reportPersonal information incorrectMSExplainedYes
Jan 9, 2025Money transfers & appsFraud or scamMSExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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