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Complaint log

UMB Financial complaint log

The newest complaints about UMB Financial, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Jun 22, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardIAExplainedYes
Jun 22, 2026Credit cardsTrouble using your cardCan't use card to make purchasesVAExplainedYes
Jun 16, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMOExplainedYes
Jun 15, 2026Credit cardsOther features, terms, or problemsOther problemALExplainedYes
Jun 12, 2026Bank accountsManaging an accountDeposits and withdrawalsAZMoney backYes
Jun 10, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesAZMoney backYes
Jun 5, 2026Credit cardsProblem when making paymentsProblem during payment processALExplainedYes
May 25, 2026Credit reportingIncorrect information on your reportAccount information incorrectMOExplainedYes
May 23, 2026Bank accountsManaging an accountProblem accessing accountNYMoney backYes
May 12, 2026Bank accountsManaging an accountProblem using a debit or ATM cardFLExplainedYes
May 11, 2026Bank accountsManaging an accountDeposits and withdrawalsNJExplainedYes
May 7, 2026Bank accountsManaging an accountDeposits and withdrawalsCAExplainedYes
May 7, 2026Credit cardsFees or interestProblem with feesTNMoney backYes
May 4, 2026Bank accountsClosing an accountCan't close your accountNVExplainedYes
May 4, 2026Credit cardsTrouble using your cardCan't use card to make purchasesILExplainedYes
Apr 30, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCOExplainedYes
Apr 28, 2026Credit cardsFees or interestProblem with feesTNExplainedYes
Apr 27, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementSCExplainedYes
Apr 27, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursCAExplainedYes
Apr 24, 2026Bank accountsManaging an accountProblem accessing accountOHExplainedYes
Apr 23, 2026Bank accountsManaging an accountFee problemWAMoney backYes
Apr 22, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedMOExplainedYes
Apr 16, 2026Bank accountsManaging an accountBanking errorsCAExplainedYes
Apr 15, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedOHExplainedYes
Apr 6, 2026Bank accountsManaging an accountFee problemMOExplainedYes
Mar 31, 2026Credit cardsProblem with a company's investigation into an existing problemProblem with personal statement of disputeKSExplainedYes
Mar 24, 2026Bank accountsManaging an accountBanking errorsNMExplainedYes
Mar 19, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Mar 11, 2026Money transfers & appsFraud or scamMOExplainedYes
Mar 10, 2026Credit cardsClosing your accountCompany closed your accountTNExplainedYes
Mar 6, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedAZMoney backYes
Mar 5, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Mar 3, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedMOExplainedYes
Feb 28, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementKSExplainedYes
Feb 27, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Feb 16, 2026Credit cardsOther features, terms, or problemsProblem with balance transferMOMoney backYes
Feb 16, 2026Bank accountsManaging an accountProblem accessing accountNVExplainedYes
Feb 12, 2026Bank accountsManaging an accountFee problemCOExplainedYes
Feb 10, 2026Bank accountsManaging an accountProblem accessing accountINExplainedYes
Feb 8, 2026MortgagesTrouble during payment processPayment processCOExplainedYes
Feb 6, 2026Credit cardsProblem with a purchase shown on your statementCard was charged for something you did not purchase with the cardMAExplainedYes
Feb 5, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyFLExplainedYes
Feb 2, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNMExplainedYes
Feb 2, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedMOExplainedYes
Jan 28, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Jan 28, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursINExplainedYes
Jan 27, 2026Bank accountsManaging an accountProblem using a debit or ATM cardCAExplainedYes
Jan 27, 2026Credit cardsOther features, terms, or problemsProblem with balance transferILExplainedYes
Jan 26, 2026Bank accountsManaging an accountDeposits and withdrawalsNMExplainedYes
Jan 23, 2026Credit cardsOther features, terms, or problemsProblem with balance transferMOExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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