Complaint log
Umpqua complaint log
The newest complaints about Umpqua, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 19, 2019 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Nov 12, 2019 | Mortgages | Trouble during payment process | Explained |
| Nov 12, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 30, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Oct 8, 2019 | Bank accounts | Opening an accountConfusing or missing disclosures | Explained |
| Oct 5, 2019 | Mortgages | Trouble during payment process | Explained |
| Sep 19, 2019 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Aug 13, 2019 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 13, 2019 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Aug 5, 2019 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Jul 22, 2019 | Payday & personal loans | Problem with the payoff process at the end of the loan | Explained |
| Jul 16, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jun 24, 2019 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Explained |
| Jun 18, 2019 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Jun 16, 2019 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| May 17, 2019 | Bank accounts | Closing an accountCompany closed your account | Explained |
| May 15, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| May 2, 2019 | Bank accounts | Closing an accountCompany closed your account | Explained |
| May 2, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| May 2, 2019 | Bank accounts | Problem caused by your funds being lowLate or other fees | Explained |
| Apr 26, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Apr 25, 2019 | Payday & personal loans | Incorrect information on your reportAccount status incorrect | Explained |
| Apr 23, 2019 | Mortgages | Closing on a mortgage | Explained |
| Apr 22, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Apr 19, 2019 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Apr 10, 2019 | Money transfers & apps | Other transaction problem | Explained |
| Apr 5, 2019 | Bank accounts | Incorrect information on your reportAccount status incorrect | Explained |
| Mar 29, 2019 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Mar 25, 2019 | Bank accounts | Opening an accountAccount opened as a result of fraud | Explained |
| Mar 15, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Mar 6, 2019 | Credit cards | Other features, terms, or problemsProblem with balance transfer | Explained |
| Feb 21, 2019 | Bank accounts | Opening an accountAccount opened as a result of fraud | Explained |
| Jan 31, 2019 | Bank accounts | Managing an accountProblem with fees or penalties | Explained |
| Jan 26, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jan 23, 2019 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Jan 17, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jan 3, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Dec 19, 2018 | Bank accounts | Managing an accountProblem using a debit or ATM card | Fixed |
| Dec 19, 2018 | Payday & personal loans | Getting the loan | Explained |
| Dec 18, 2018 | Bank accounts | Managing an accountProblem with fees or penalties | Explained |
| Dec 13, 2018 | Bank accounts | Opening an accountAccount opened as a result of fraud | Explained |
| Dec 11, 2018 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Dec 6, 2018 | Debt collection | Threatened to contact someone or share information improperlyTalked to a third-party about your debt | Explained |
| Nov 30, 2018 | Bank accounts | Managing an accountProblem with fees or penalties | Money back |
| Nov 16, 2018 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Nov 16, 2018 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Nov 14, 2018 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Nov 9, 2018 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Nov 8, 2018 | Bank accounts | Managing an accountFee problem | Explained |
| Oct 20, 2018 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works