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Complaint log

Umpqua complaint log

The newest complaints about Umpqua, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 3, 2018Bank accountsManaging an accountFunds not handled or disbursed as instructedWAMoney backYes
Sep 28, 2018Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedIDExplainedYes
Sep 25, 2018MortgagesApplying for a mortgage or refinancing an existing mortgageCAExplainedYes
Sep 14, 2018Bank accountsManaging an accountProblem accessing accountCAMoney backYes
Sep 14, 2018Auto loans & leasesManaging the loan or leaseLoan sold or transferred to another companyNCExplainedYes
Sep 12, 2018Bank accountsManaging an accountProblem using a debit or ATM cardCAExplainedYes
Sep 5, 2018Bank accountsManaging an accountDeposits and withdrawalsORExplainedYes
Sep 4, 2018Payday & personal loansCharged fees or interest you didn't expectDEExplainedYes
Jul 27, 2018Debt collectionWritten notification about debtDidn't receive notice of right to dispute-ExplainedYes
Jul 25, 2018Bank accountsManaging an accountDeposits and withdrawalsIDExplainedYes
Jul 23, 2018Debt collectionAttempts to collect debt not owedDebt is not yoursIAExplainedYes
Jun 22, 2018MortgagesStruggling to pay mortgageWAExplainedYes
Jun 15, 2018MortgagesTrouble during payment processORExplainedYes
Jun 14, 2018Money transfers & appsFraud or scamWAExplainedYes
Jun 6, 2018MortgagesClosing on a mortgageCAExplainedYes
May 30, 2018MortgagesTrouble during payment processORExplainedYes
May 29, 2018Bank accountsProblem with a lender or other company charging your accountTransaction was not authorized-ExplainedYes
May 16, 2018Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offWAExplainedYes
May 14, 2018MortgagesClosing on a mortgageCAExplainedYes
May 10, 2018Bank accountsClosing an accountCompany closed your account-ExplainedYes
May 10, 2018Bank accountsManaging an accountProblem accessing accountCAExplainedYes
Mar 29, 2018Bank accountsManaging an accountDeposits and withdrawals-Money backYes
Mar 11, 2018Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedORExplainedYes
Mar 6, 2018Bank accountsClosing an accountCompany closed your accountORExplainedYes
Mar 1, 2018MortgagesTrouble during payment processCAExplainedYes
Feb 8, 2018MortgagesStruggling to pay mortgageCAExplainedYes
Dec 26, 2017Debt collectionAttempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owedWAExplainedYes
Nov 30, 2017MortgagesTrouble during payment processNVExplainedYes
Nov 17, 2017Bank accountsManaging an accountProblem accessing accountIDExplainedYes
Nov 12, 2017Bank accountsManaging an accountProblem using a debit or ATM cardWAMoney backYes
Oct 31, 2017MortgagesStruggling to pay mortgageWAFixedYes
Oct 20, 2017Bank accountsProblem with a lender or other company charging your accountTransaction was not authorized-ExplainedYes
Oct 16, 2017Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeWAFixedYes
Sep 25, 2017MortgagesIncorrect information on your reportAccount status incorrectWAExplainedYes
Aug 30, 2017Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedWAExplainedYes
Aug 17, 2017Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesWAExplainedYes
Aug 15, 2017MortgagesTrouble during payment processCAExplainedYes
Jul 5, 2017Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesWAMoney backYes
Jun 28, 2017MortgagesClosing on a mortgage-ExplainedYes
Jun 27, 2017MortgagesApplying for a mortgage or refinancing an existing mortgageWAExplainedYes
Jun 19, 2017Debt collectionFalse statements or representationAttempted to collect wrong amountGAExplainedYes
Jun 19, 2017Credit cardsFees or interestProblem with feesORExplainedYes
May 10, 2017MortgagesApplying for a mortgage or refinancing an existing mortgageORExplainedYes
May 10, 2017Payday & personal loansCharged fees or interest you didn't expectORExplainedYes
May 8, 2017MortgagesTrouble during payment processWAExplainedYes
May 6, 2017Bank accountsProblem with a lender or other company charging your accountCan't stop withdrawals from your accountORExplainedYes
May 5, 2017MortgagesStruggling to pay mortgageWAExplainedYes
May 4, 2017Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesORExplainedYes
Apr 27, 2017MortgagesApplying for a mortgage or refinancing an existing mortgageORExplainedYes
Apr 19, 2017MortgagesLoan servicing, payments, escrow accountWAMoney backYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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