Complaint log
Umpqua complaint log
The newest complaints about Umpqua, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 15, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Dec 14, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Dec 1, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Nov 30, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Nov 27, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Nov 25, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Nov 21, 2020 | Mortgages | Trouble during payment process | Explained |
| Nov 12, 2020 | Mortgages | Trouble during payment process | Explained |
| Nov 11, 2020 | Mortgages | Struggling to pay mortgage | Explained |
| Nov 10, 2020 | Mortgages | Struggling to pay mortgage | Explained |
| Nov 3, 2020 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Oct 27, 2020 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 19, 2020 | Bank accounts | Managing an accountBanking errors | Explained |
| Oct 19, 2020 | Mortgages | Struggling to pay mortgage | Explained |
| Oct 13, 2020 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Sep 28, 2020 | Mortgages | Trouble during payment process | Explained |
| Sep 23, 2020 | Credit cards | Closing your accountCan't close your account | Explained |
| Sep 2, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Aug 22, 2020 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Aug 5, 2020 | Mortgages | Trouble during payment process | Explained |
| Jul 29, 2020 | Bank accounts | Closing an accountCan't close your account | Explained |
| Jul 28, 2020 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Jul 24, 2020 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Jul 24, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jul 24, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jul 23, 2020 | Bank accounts | Managing an accountBanking errors | Explained |
| Jul 21, 2020 | Auto loans & leases | Getting a loan or leaseConfusing or misleading advertising or marketing | Explained |
| Jul 14, 2020 | Bank accounts | Closing an accountCan't close your account | Explained |
| Jul 2, 2020 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Jun 30, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jun 24, 2020 | Mortgages | Trouble during payment process | Explained |
| Jun 17, 2020 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Jun 6, 2020 | Mortgages | Closing on a mortgage | Explained |
| May 18, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| May 16, 2020 | Bank accounts | Opening an accountUnable to open an account | Explained |
| May 9, 2020 | Bank accounts | Closing an accountFees charged for closing account | Explained |
| Apr 10, 2020 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Apr 8, 2020 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Explained |
| Apr 3, 2020 | Bank accounts | Opening an accountAccount opened as a result of fraud | Explained |
| Mar 31, 2020 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Mar 25, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Mar 16, 2020 | Mortgages | Closing on a mortgage | Explained |
| Mar 4, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Feb 26, 2020 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Feb 18, 2020 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Feb 3, 2020 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Money back |
| Jan 27, 2020 | Mortgages | Trouble during payment process | Explained |
| Jan 24, 2020 | Bank accounts | Managing an accountFee problem | Explained |
| Jan 16, 2020 | Bank accounts | Managing an accountFee problem | Explained |
| Nov 27, 2019 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works