Mortgage company · complaint record
Unison complaints
Filed under Real Estate Equity Exchange, Inc. d/b/a Unison
Consumers have filed 15 complaints about Unison since 2022, 3 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 15
- Last 12 months
- 3
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #250 of 595
Since December 2022
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: May 27, 2026
Most complained-about mortgage lenders & servicers
Unison complaints by month
The busiest month was December 2022 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Unison answered all time
- Closed with non-monetary relief16.7%
- Closed with explanation1493.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Unison complaints are about
Top Unison problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 2
- Paying off the loan 1
- Escrow, taxes, or insurance 1
- Payment process 1
Where Unison complaints come from
Most complaints: California (4), Florida (3), North Carolina (2), New Jersey (2), Washington (1).
Unison compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | UnisonMortgages | - | 3 | - |
Compare side by side: Unison vs Midwest Loan Services · Unison vs Truhome Solutions · Unison vs NEXA Mortgage · Unison vs Hilltop
What people say about Unison
All experiencesNo experiences with Unison yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Unison complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 27, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Mar 3, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jan 14, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 2, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Mar 11, 2025 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Jan 23, 2025 | Payday & personal loans | Confusing or missing disclosures | Explained |
| Jul 12, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| May 14, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Fixed |
| Feb 29, 2024 | Payday & personal loans | Confusing or misleading advertising or marketing | Explained |
| Jan 4, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Dec 3, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Nov 30, 2023 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
Questions about Unison
How many complaints does Unison have?
Unison has 15 complaints on record since December 2022, including 3 in the last 12 months and 0 in the last 30 days. That makes it number 2,246 of every company by complaints this year.
Does Unison respond to complaints?
Yes. Unison answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Unison?
The most common problems are trouble during payment process (7), struggling to pay mortgage (1), applying for a mortgage or refinancing an existing mortgage (4).
Is Unison legit?
Unison is a real company with a public complaint record: consumers have complained about it 15 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Unison legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Unison?
Complain to Unison in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Unison complaints come from?
Most come from California (4), Florida (3), North Carolina (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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