Loan servicer · complaint record
United Student Aid Funds complaints
Filed under United Student Aid (USA) Funds
Consumers have filed 220 complaints about United Student Aid Funds since 2012, none in the last 12 months. It answered 99.1% on time and closed 0% with relief for the customer. The most common problem is dealing with my lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 220
- Last 12 months
- 0
- Answered on time
- 99.1%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since April 2012
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Dec 12, 2018
United Student Aid Funds complaints by month
The busiest month was April 2017 (12 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How United Student Aid Funds answered all time
- Closed with non-monetary relief10.5%
- Closed with explanation16775.9%
- Closed5223.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What United Student Aid Funds complaints are about
Top United Student Aid Funds problems
Inside "Dealing with my lender or servicer"
- Don't agree with fees charged 18
- Trouble with how payments are handled 10
- Having problems with customer service 8
- Need information about my balance/terms 8
- Received bad information about my loan 7
- Keep getting calls about my loan 3
Where United Student Aid Funds complaints come from
Most complaints: Florida (29), California (19), Texas (16), Georgia (15), Maryland (13).
United Student Aid Funds compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | United Student Aid FundsStudent loans | - | 0 | - |
Compare side by side: United Student Aid Funds vs Earnest · United Student Aid Funds vs College Ave Student Loan Servicing · United Student Aid Funds vs Meritize Financial · United Student Aid Funds vs LendKey Technologies
What people say about United Student Aid Funds
All experiencesNo experiences with United Student Aid Funds yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest United Student Aid Funds complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 12, 2018 | Student loans | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Nov 22, 2018 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Nov 14, 2018 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Nov 14, 2018 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Oct 23, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Oct 13, 2018 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 9, 2018 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Sep 29, 2018 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 26, 2018 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 25, 2018 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 23, 2018 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 16, 2018 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
Questions about United Student Aid Funds
How many complaints does United Student Aid Funds have?
United Student Aid Funds has 220 complaints on record since April 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does United Student Aid Funds respond to complaints?
Yes. United Student Aid Funds answered 99.1% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with United Student Aid Funds?
The most common problems are dealing with my lender or servicer (54), dealing with your lender or servicer (26), cont'd attempts collect debt not owed (22).
Is United Student Aid Funds legit?
United Student Aid Funds is a real company with a public complaint record: consumers have complained about it 220 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is United Student Aid Funds legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against United Student Aid Funds?
Complain to United Student Aid Funds in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most United Student Aid Funds complaints come from?
Most come from Florida (29), California (19), Texas (16). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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