Student loans
Universal Account Servicing student loans complaints
Consumers have filed 15 complaints about Universal Account Servicing's student loans, 3 in the last 12 months. Universal Account Servicing answered 33.3% on time and closed 0% with relief. See the whole Universal Account Servicing record.
Universal Account Servicing against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Universal Account Servicing | 3 | 33.3% | 0% |
Latest Universal Account Servicing student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 22, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Mar 12, 2026 | Student loans | Struggling to repay your loanBankruptcy | Explained |
| Dec 18, 2025 | Student loans | Struggling to repay your loanProblem with your payment plan | Explained |
| Jun 20, 2025 | Student loans | Getting a loanConfusing or misleading advertising | Explained |
| Jun 8, 2025 | Student loans | Issue where my lender is my schoolIssues with fees connected to the loan | Explained |
| Mar 12, 2025 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Mar 11, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Aug 22, 2023 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Sep 18, 2020 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Apr 17, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Mar 31, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Dec 9, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Aug 15, 2017 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Jul 29, 2015 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Jun 25, 2014 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Closed |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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