Complaint log
Upgrade complaint log
The newest complaints about Upgrade, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 24, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Sep 24, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 24, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | In progress |
| Sep 24, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 23, 2026 | Payday & personal loans | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Sep 23, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 23, 2026 | Payday & personal loans | Problem when making payments | Explained |
| Sep 22, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Money back |
| Sep 22, 2026 | Payday & personal loans | Struggling to pay your loan | Explained |
| Sep 22, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Sep 22, 2026 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | Explained |
| Sep 22, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 22, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Sep 22, 2026 | Payday & personal loans | Struggling to pay your loan | Explained |
| Sep 21, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Sep 21, 2026 | Payday & personal loans | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 21, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | In progress |
| Sep 21, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | In progress |
| Sep 21, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | In progress |
| Sep 21, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 20, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Sep 19, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 19, 2026 | Credit cards | Other features, terms, or problemsProblem with customer service | In progress |
| Sep 18, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | In progress |
| Sep 18, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | Explained |
| Sep 18, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | In progress |
| Sep 18, 2026 | Credit cards | Other features, terms, or problemsOther problem | In progress |
| Sep 18, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Sep 18, 2026 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | Explained |
| Sep 18, 2026 | Payday & personal loans | Unexpected fees | Explained |
| Sep 18, 2026 | Payday & personal loans | Can't stop withdrawals from your bank account | Explained |
| Sep 17, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 17, 2026 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Sep 17, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | In progress |
| Sep 17, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 17, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Sep 17, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 17, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 16, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 16, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 16, 2026 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Sep 16, 2026 | Credit cards | Problem with a purchase shown on your statementOvercharged for something you did purchase with the card | Explained |
| Sep 15, 2026 | Payday & personal loans | Getting the loan | Explained |
| Sep 14, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 14, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Sep 14, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Sep 12, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 12, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 11, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | Explained |
| Sep 11, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works