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Complaint log

Upgrade complaint log

The newest complaints about Upgrade, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 14, 2026Payday & personal loansReceived a loan you didn't apply forMOExplainedYes
Oct 14, 2026Bank accountsManaging an accountDeposits and withdrawalsVAExplainedYes
Oct 14, 2026Debt collectionCommunication tacticsFrequent or repeated callsCAIn progressYes
Oct 14, 2026Credit reportingIncorrect information on your reportAccount information incorrectCAExplainedYes
Oct 14, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseILExplainedYes
Oct 14, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountILExplainedYes
Oct 13, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseCAExplainedYes
Oct 13, 2026Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesFLIn progressYes
Oct 13, 2026Auto loans & leasesGetting a loan or leaseProblem with signing the paperworkAZIn progressYes
Oct 13, 2026Credit reportingIncorrect information on your reportAccount information incorrectNEExplainedYes
Oct 12, 2026Credit cardsProblem when making paymentsProblem during payment processNJExplainedYes
Oct 12, 2026Payday & personal loansGetting the loanVAExplainedYes
Oct 11, 2026Debt collectionCommunication tacticsFrequent or repeated callsVAExplainedYes
Oct 10, 2026Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeFLExplainedYes
Oct 10, 2026Credit reportingIncorrect information on your reportAccount information incorrectMDExplainedYes
Oct 9, 2026Bank accountsManaging an accountProblem accessing accountCAExplainedYes
Oct 9, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedFLExplainedYes
Oct 8, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedALExplainedYes
Oct 8, 2026Auto loans & leasesManaging the loan or leaseBilling problemCAExplainedYes
Oct 7, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount information incorrectCOExplainedYes
Oct 7, 2026Credit reportingIncorrect information on your reportAccount status incorrectCAExplainedYes
Oct 7, 2026Payday & personal loansProblem when making paymentsTXExplainedYes
Oct 7, 2026Payday & personal loansGetting the loanNVIn progressYes
Oct 6, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseMDExplainedYes
Oct 6, 2026Bank accountsClosing an accountCompany closed your accountFLExplainedYes
Oct 6, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedNCIn progressYes
Oct 5, 2026Payday & personal loansProblem with the payoff process at the end of the loanSCExplainedYes
Oct 4, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNCExplainedYes
Oct 4, 2026Payday & personal loansGetting a line of creditGAExplainedYes
Oct 4, 2026Credit reportingImproper use of your reportReporting company used your report improperlyARExplainedYes
Oct 3, 2026Credit reportingImproper use of your reportReporting company used your report improperlyILExplainedYes
Oct 3, 2026Payday & personal loansProblem when making paymentsMOIn progressYes
Oct 2, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseNJExplainedYes
Sep 30, 2026Credit reportingIncorrect information on your reportAccount status incorrectNCExplainedYes
Sep 29, 2026Bank accountsManaging an accountProblem accessing accountFLExplainedYes
Sep 29, 2026Payday & personal loansProblem with a company's investigation into an existing problemProblem with personal statement of disputeWAExplainedYes
Sep 28, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNCExplainedYes
Sep 28, 2026Debt collectionThreatened to contact someone or share information improperlyTalked to a third-party about your debtCAExplainedYes
Sep 28, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountOHExplainedYes
Sep 28, 2026Bank accountsManaging an accountDeposits and withdrawalsVAExplainedYes
Sep 28, 2026Payday & personal loansCharged fees or interest you didn't expectNYIn progressYes
Sep 27, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursILExplainedYes
Sep 27, 2026Bank accountsManaging an accountProblem making or receiving paymentsIAIn progressYes
Sep 26, 2026Payday & personal loansCan't stop withdrawals from your bank accountMIExplainedYes
Sep 26, 2026Auto loans & leasesProblems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid offGAExplainedYes
Sep 25, 2026Payday & personal loansProblem with the payoff process at the end of the loanCAIn progressYes
Sep 25, 2026Credit reportingIncorrect information on your reportAccount information incorrectILExplainedYes
Sep 25, 2026Credit reportingProblem with a company's investigation into an existing problemProblem with personal statement of disputeARExplainedYes
Sep 24, 2026Auto loans & leasesManaging the loan or leaseBilling problemOKIn progressYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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