Complaint log
Upgrade complaint log
The newest complaints about Upgrade, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 11, 2026 | Payday & personal loans | Problem when making payments | Explained |
| Sep 11, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Sep 11, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Sep 10, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 10, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Sep 10, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 9, 2026 | Payday & personal loans | Getting the loan | Explained |
| Sep 9, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 9, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 9, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 9, 2026 | Crypto | Other transaction problem | Explained |
| Sep 9, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 9, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 9, 2026 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Sep 8, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 8, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Sep 8, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 8, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Money back |
| Sep 8, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 7, 2026 | Credit cards | Closing your accountCompany closed your account | Fixed |
| Sep 6, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Sep 6, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 5, 2026 | Payday & personal loans | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 4, 2026 | Credit reporting | Improper use of your reportReport provided to employer without your written authorization | Explained |
| Sep 4, 2026 | Payday & personal loans | Getting a line of credit | Explained |
| Sep 4, 2026 | Payday & personal loans | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Sep 4, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 4, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 3, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Sep 3, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 2, 2026 | Payday & personal loans | Problem when making payments | Explained |
| Sep 2, 2026 | Payday & personal loans | Problem with additional add-on products or services | Explained |
| Sep 2, 2026 | Payday & personal loans | Getting the loan | Explained |
| Sep 2, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 1, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 1, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 1, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Sep 1, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 1, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 31, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Fixed |
| Aug 31, 2026 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Aug 31, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 31, 2026 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Aug 31, 2026 | Debt collection | Electronic communicationsFrequent or repeated messages | Explained |
| Aug 31, 2026 | Payday & personal loans | Problem when making payments | Explained |
| Aug 31, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 31, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Aug 30, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 29, 2026 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Aug 28, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works