Complaint log
Upgrade complaint log
The newest complaints about Upgrade, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 28, 2026 | Payday & personal loans | Problem when making payments | Explained |
| Aug 27, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 27, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Aug 27, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 26, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | In progress |
| Aug 26, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 26, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Explained |
| Aug 26, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 26, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | Explained |
| Aug 25, 2026 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Aug 25, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | Explained |
| Aug 25, 2026 | Payday & personal loans | Problem with additional add-on products or services | Explained |
| Aug 25, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | Explained |
| Aug 25, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Aug 25, 2026 | Payday & personal loans | Struggling to pay your loan | Explained |
| Aug 25, 2026 | Payday & personal loans | Problem with additional add-on products or services | Explained |
| Aug 24, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Aug 24, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 24, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Aug 24, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Aug 24, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Aug 24, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 24, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 24, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Aug 24, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 22, 2026 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Aug 21, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 21, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | Explained |
| Aug 21, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 21, 2026 | Bank accounts | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 20, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 20, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Aug 20, 2026 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | Explained |
| Aug 19, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 19, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 19, 2026 | Payday & personal loans | Struggling to pay your loan | Explained |
| Aug 19, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | Explained |
| Aug 19, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 19, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 19, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Aug 19, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Aug 19, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Aug 19, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 18, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Aug 18, 2026 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Aug 18, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 17, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Aug 17, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 17, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 17, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works