Auto loans & leases
USAA auto loans & leases complaints
Consumers have filed 918 complaints about USAA's auto loans & leases, 131 in the last 12 months (+19%). USAA answered 100% on time and closed 14% with relief. See the whole USAA record.
USAA against other auto lenders
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Santander Holdings USA | 2,463 | 100% | 36% |
| 2 | Ally Financial | 1,987 | 100% | 4% |
| 3 | Westlake Financial | 1,921 | 100% | 0% |
| 4 | Credit Acceptance | 1,277 | 99.7% | 4% |
| 5 | Capital One | 1,225 | 100% | 2% |
| 6 | Bridgecrest | 1,019 | 99.5% | 0% |
| 7 | Hyundai Capital America | 996 | 100% | 0% |
| 8 | Toyota Financial Services | 938 | 99.9% | 6% |
| 9 | Exeter Finance | 830 | 99.9% | 0% |
| 10 | Wells Fargo | 686 | 100% | 19% |
| 11 | American Honda Finance | 556 | 99.6% | 0% |
| 12 | American Credit Acceptance | 554 | 100% | 0% |
| 13 | USAA | 131 | 100% | 14% |
Latest USAA auto loans & leases complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 11, 2025 | Auto loans & leases | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Fixed |
| Dec 10, 2025 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Dec 9, 2025 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Fixed |
| Dec 3, 2025 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Nov 29, 2025 | Auto loans & leases | Incorrect information on your reportAccount information incorrect | Explained |
| Nov 29, 2025 | Auto loans & leases | RepossessionNotice to repossess | Explained |
| Nov 26, 2025 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Nov 22, 2025 | Auto loans & leases | Problems at the end of the loan or leaseUnable to receive car title or other problem after the loan is paid off | Explained |
| Nov 21, 2025 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Nov 18, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Nov 17, 2025 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Nov 15, 2025 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Fixed |
| Nov 4, 2025 | Auto loans & leases | Getting a loan or leaseProblem with signing the paperwork | Explained |
| Oct 30, 2025 | Auto loans & leases | RepossessionCompany explaining amount owed | Explained |
| Oct 27, 2025 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Oct 22, 2025 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Oct 22, 2025 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Oct 20, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 17, 2025 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | Explained |
| Oct 11, 2025 | Auto loans & leases | Getting a loan or leaseLoan opened without my consent or knowledge | Explained |
| Oct 9, 2025 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Oct 7, 2025 | Auto loans & leases | Managing the loan or leaseProblem with the interest rate | Explained |
| Oct 2, 2025 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Explained |
| Sep 24, 2025 | Auto loans & leases | Problems at the end of the loan or leaseProblem while selling or giving up the vehicle | Explained |
| Sep 22, 2025 | Auto loans & leases | RepossessionAccount reinstatement or redemption after repossession | Explained |
| Sep 15, 2025 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Sep 15, 2025 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
| Sep 13, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Sep 12, 2025 | Auto loans & leases | RepossessionDamage caused or loss of personal items in vehicle during the actual repossession | Explained |
| Sep 10, 2025 | Auto loans & leases | Problems at the end of the loan or leaseProblem related to refinancing | Explained |
Your rights with auto lenders
Repossession rules come from your contract and your state's law: in many states a lender can repossess without warning once you default, but it cannot breach the peace, and it must tell you how to get the car back and how it will be sold. You are usually entitled to a refund of unused add-ons such as GAP or service contracts when the loan ends early.
Scam warning: Watch for add-ons slipped into the contract, and get every promise in writing before you sign. A dealer cannot make you buy extras to get the loan.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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