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Complaint log

USAA complaint log

The newest complaints about USAA, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 21, 2026Bank accountsManaging an accountDeposits and withdrawalsIDExplainedYes
Oct 21, 2026Credit reportingIncorrect information on your reportAccount information incorrectGAExplainedYes
Oct 21, 2026Bank accountsManaging an accountProblem using a debit or ATM cardMDExplainedYes
Oct 21, 2026Bank accountsManaging an accountProblem making or receiving paymentsPAExplainedYes
Oct 21, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedTXFixedYes
Oct 21, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNYExplainedYes
Oct 21, 2026Auto loans & leasesRepossessionLoan balance remaining after the vehicle is repossessed and soldTXExplainedYes
Oct 20, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedFLExplainedYes
Oct 20, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedNCExplainedYes
Oct 20, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportOHExplainedYes
Oct 20, 2026Credit cardsOther features, terms, or problemsOther problem-ExplainedYes
Oct 20, 2026Bank accountsManaging an accountProblem using a debit or ATM cardVAExplainedYes
Oct 20, 2026Credit cardsClosing your accountCan't close your accountMAExplainedYes
Oct 20, 2026Auto loans & leasesManaging the loan or leaseProblem with the interest rateLAExplainedYes
Oct 19, 2026Auto loans & leasesManaging the loan or leaseBilling problemGAExplainedYes
Oct 19, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedORMoney backYes
Oct 19, 2026Bank accountsManaging an accountDeposits and withdrawalsAZExplainedYes
Oct 19, 2026Bank accountsManaging an accountBanking errorsOKMoney backYes
Oct 19, 2026Auto loans & leasesManaging the loan or leaseProblem with the interest rateNCExplainedYes
Oct 19, 2026MortgagesTrouble during payment processLien releaseMIExplainedYes
Oct 19, 2026Bank accountsClosing an accountCompany closed your accountNYExplainedYes
Oct 19, 2026Bank accountsManaging an accountDeposits and withdrawalsVAExplainedYes
Oct 19, 2026Bank accountsClosing an accountCompany closed your accountGAExplainedYes
Oct 19, 2026Credit reportingProblem with a company's investigation into an existing problemWas not notified of investigation status or resultsSCExplainedYes
Oct 19, 2026Bank accountsManaging an accountProblem making or receiving paymentsTXMoney backYes
Oct 19, 2026Bank accountsManaging an accountDeposits and withdrawalsFLExplainedYes
Oct 18, 2026Bank accountsManaging an accountProblem using a debit or ATM cardTXExplainedYes
Oct 18, 2026Bank accountsManaging an accountDeposits and withdrawalsSCExplainedYes
Oct 18, 2026Credit reportingIncorrect information on your reportAccount information incorrectFLExplainedYes
Oct 18, 2026Credit cardsOther features, terms, or problemsOther problemFLExplainedYes
Oct 18, 2026Bank accountsProblem caused by your funds being lowNon-sufficient funds and associated feesTXExplainedYes
Oct 18, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsAZExplainedYes
Oct 17, 2026Bank accountsClosing an accountCompany closed your accountGAExplainedYes
Oct 17, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseMDExplainedYes
Oct 17, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseGAExplainedYes
Oct 17, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesNCExplainedYes
Oct 17, 2026Credit cardsOther features, terms, or problemsOther problemGAExplainedYes
Oct 17, 2026Credit reportingIncorrect information on your reportAccount status incorrectMSExplainedYes
Oct 17, 2026Bank accountsManaging an accountBanking errorsVAExplainedYes
Oct 16, 2026Credit cardsOther features, terms, or problemsProblem with customer serviceUTExplainedYes
Oct 16, 2026Bank accountsManaging an accountProblem accessing accountPAExplainedYes
Oct 16, 2026Bank accountsClosing an accountFunds not received from closed accountSCExplainedYes
Oct 16, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNDFixedYes
Oct 16, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTXExplainedYes
Oct 15, 2026Bank accountsManaging an accountDeposits and withdrawalsNCMoney backYes
Oct 15, 2026Bank accountsOpening an accountUnable to open an accountSCExplainedYes
Oct 15, 2026Debt collectionWritten notification about debtDidn't receive enough information to verify debtTXExplainedYes
Oct 15, 2026Bank accountsManaging an accountProblem using a debit or ATM cardCOExplainedYes
Oct 15, 2026Bank accountsManaging an accountProblem using a debit or ATM cardSCMoney backYes
Oct 15, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportFLExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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