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Complaint log

USAA complaint log

The newest complaints about USAA, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 15, 2026Bank accountsManaging an accountDeposits and withdrawalsCOExplainedYes
Oct 15, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementUTExplainedYes
Oct 15, 2026Bank accountsManaging an accountDeposits and withdrawalsAZExplainedYes
Oct 15, 2026Bank accountsProblem caused by your funds being lowLate or other feesTXExplainedYes
Oct 14, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedAZExplainedYes
Oct 14, 2026Credit reportingIncorrect information on your reportAccount status incorrectMDExplainedYes
Oct 14, 2026Credit reportingImproper use of your reportReporting company used your report improperlyTXFixedYes
Oct 14, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNCMoney backYes
Oct 14, 2026Money transfers & appsFraud or scamMIExplainedYes
Oct 14, 2026Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementSCMoney backYes
Oct 14, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTXExplainedYes
Oct 14, 2026Bank accountsManaging an accountDeposits and withdrawalsTXMoney backYes
Oct 14, 2026Bank accountsManaging an accountProblem making or receiving paymentsTXExplainedYes
Oct 14, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Oct 14, 2026Credit reportingIncorrect information on your reportAccount information incorrectMSExplainedYes
Oct 13, 2026Bank accountsManaging an accountDeposits and withdrawalsWAExplainedYes
Oct 13, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportWIExplainedYes
Oct 13, 2026Credit cardsTrouble using your cardCan't use card to make purchasesTXExplainedYes
Oct 13, 2026Bank accountsManaging an accountProblem using a debit or ATM cardILExplainedYes
Oct 13, 2026Bank accountsClosing an accountCompany closed your accountNEExplainedYes
Oct 13, 2026Bank accountsManaging an accountDeposits and withdrawalsHIFixedYes
Oct 13, 2026Bank accountsManaging an accountProblem accessing accountNCExplainedYes
Oct 13, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedFLMoney backYes
Oct 13, 2026Bank accountsManaging an accountProblem using a debit or ATM cardSCExplainedYes
Oct 13, 2026Bank accountsManaging an accountProblem using a debit or ATM cardNCExplainedYes
Oct 12, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountMIFixedYes
Oct 12, 2026Credit cardsTrouble using your cardCan't use card to make purchasesNCExplainedYes
Oct 12, 2026Bank accountsManaging an accountProblem making or receiving paymentsTXExplainedYes
Oct 11, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedGAExplainedYes
Oct 11, 2026Money transfers & appsWrong amount charged or receivedFLExplainedYes
Oct 11, 2026Money transfers & appsOther transaction problemTXExplainedYes
Oct 11, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMDExplainedYes
Oct 11, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMAExplainedYes
Oct 10, 2026Credit reportingIncorrect information on your reportAccount status incorrectINExplainedYes
Oct 10, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTXExplainedYes
Oct 10, 2026Bank accountsManaging an accountProblem making or receiving paymentsGAExplainedYes
Oct 10, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingNCExplainedYes
Oct 10, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMIExplainedYes
Oct 10, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedGAExplainedYes
Oct 9, 2026Bank accountsManaging an accountProblem making or receiving paymentsTXExplainedYes
Oct 9, 2026Credit cardsGetting a credit cardCard opened without my consent or knowledgeFLExplainedYes
Oct 9, 2026Bank accountsManaging an accountDeposits and withdrawalsCOExplainedYes
Oct 9, 2026Credit cardsOther features, terms, or problemsOther problemFLExplainedYes
Oct 9, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedOKExplainedYes
Oct 9, 2026Bank accountsManaging an accountProblem accessing accountKSExplainedYes
Oct 9, 2026Money transfers & appsFraud or scamFLExplainedYes
Oct 9, 2026Bank accountsClosing an accountCan't close your accountGAExplainedYes
Oct 9, 2026Bank accountsManaging an accountFee problemVAExplainedYes
Oct 9, 2026Bank accountsClosing an accountCan't close your accountNCFixedYes
Oct 9, 2026Credit cardsOther features, terms, or problemsOther problemVAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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