Loan servicer · complaint record
First Associates Loan Servicing complaints
Filed under First Associates Loan Servicing LLC
Consumers have filed 388 complaints about First Associates Loan Servicing since 2012, none in the last 12 months. It answered 98.2% on time and closed 5% with relief for the customer. The most common problem is can't repay my loan.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 388
- Last 12 months
- 0
- Answered on time
- 98.2%
- Closed with relief
- 5%
- Last 30 days
- 0
- Rank
- -
Since May 2012
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Mar 13, 2020
First Associates Loan Servicing complaints by month
The busiest month was July 2014 (16 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How First Associates Loan Servicing answered all time
- Closed with monetary relief20.5%
- Closed with non-monetary relief164.1%
- Closed with explanation36694.3%
- Closed41%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What First Associates Loan Servicing complaints are about
Top First Associates Loan Servicing problems
Inside "Can't repay my loan"
- Can't get flexible payment options 60
- Can't decrease my monthly payments 53
- Can't temporarily postpone payments 16
Where First Associates Loan Servicing complaints come from
Most complaints: California (28), Florida (28), Ohio (26), Texas (24), Virginia (18).
First Associates Loan Servicing compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | First Associates Loan ServicingStudent loans | - | 0 | - |
Compare side by side: First Associates Loan Servicing vs Earnest · First Associates Loan Servicing vs College Ave Student Loan Servicing · First Associates Loan Servicing vs Meritize Financial · First Associates Loan Servicing vs LendKey Technologies
What people say about First Associates Loan Servicing
All experiencesNo experiences with First Associates Loan Servicing yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest First Associates Loan Servicing complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 13, 2020 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Mar 6, 2020 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Feb 20, 2020 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jan 17, 2020 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Dec 26, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Dec 23, 2019 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Dec 4, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Dec 4, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 19, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Nov 3, 2019 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Oct 9, 2019 | Student loans | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 13, 2019 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
Questions about First Associates Loan Servicing
How many complaints does First Associates Loan Servicing have?
First Associates Loan Servicing has 388 complaints on record since May 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does First Associates Loan Servicing respond to complaints?
Yes. First Associates Loan Servicing answered 98.2% of its complaints on time (within 15 days) and closed 5% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with First Associates Loan Servicing?
The most common problems are can't repay my loan (129), dealing with my lender or servicer (78), dealing with your lender or servicer (46).
Is First Associates Loan Servicing legit?
First Associates Loan Servicing is a real company with a public complaint record: consumers have complained about it 388 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is First Associates Loan Servicing legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against First Associates Loan Servicing?
Complain to First Associates Loan Servicing in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most First Associates Loan Servicing complaints come from?
Most come from California (28), Florida (28), Ohio (26). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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