Access Group against other student loan servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | MOHELA | 7,252 | -10% | 36% | 2% | 25,029 |
| 2 | Nelnet | 3,551 | -13% | 99.9% | 0% | 16,699 |
| 3 | Maximus Federal Services | 2,391 | 0% | 100% | 0% | 8,072 |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | +1% | 0% | - | 3,025 |
| 5 | Edfinancial Services | 1,456 | -7% | 98.9% | 0% | 6,432 |
| 6 | Sallie Mae | 716 | +38% | 100% | 12% | 4,273 |
| 7 | Central Research | 530 | +151% | 99.8% | 0% | 744 |
| 8 | Navient | 462 | -39% | 100% | 0% | 35,811 |
| 9 | Climb Credit | 304 | +78% | 100% | 0% | 534 |
| 10 | AES / PHEAA | 206 | +4% | 100% | 14% | 13,061 |
| 11 | SoFi | 160 | +13% | 100% | 9% | 335 |
| 12 | Goal Structured Solutions | 108 | +104% | 100% | 0% | 250 |
| 13 | Access Group | 0 | new | - | - | 121 |
Every loan servicer ranked
Latest Access Group student loans complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Dec 28, 2013 | Student loans | Dealing with my lender or servicerHaving problems with customer service | MO | Explained | Yes |
| Dec 28, 2013 | Student loans | Dealing with my lender or servicerHaving problems with customer service | MO | Explained | Yes |
| Oct 24, 2013 | Student loans | Repaying your loan | MD | Explained | Yes |
| Aug 27, 2013 | Student loans | Problems when you are unable to pay | PA | Explained | Yes |
| Aug 15, 2013 | Student loans | Repaying your loan | MI | Explained | Yes |
| Aug 2, 2013 | Student loans | Problems when you are unable to pay | NY | Explained | Yes |
| Jul 29, 2013 | Student loans | Problems when you are unable to pay | NY | Explained | Yes |
| Jul 18, 2013 | Student loans | Problems when you are unable to pay | IL | Explained | Yes |
| Jul 1, 2013 | Student loans | Problems when you are unable to pay | CA | Explained | Yes |
| Jun 20, 2013 | Student loans | Repaying your loan | CA | Explained | Yes |
| Jun 3, 2013 | Student loans | Problems when you are unable to pay | AL | Explained | Yes |
| Mar 19, 2013 | Student loans | Problems when you are unable to pay | CA | Explained | Yes |
| Feb 20, 2013 | Student loans | Getting a loan | OH | Explained | Yes |
| Jan 30, 2013 | Student loans | Problems when you are unable to pay | PA | Explained | Yes |
| Dec 14, 2012 | Student loans | Problems when you are unable to pay | DC | Explained | Yes |
| Nov 9, 2012 | Student loans | Problems when you are unable to pay | DC | Explained | Yes |
| Oct 30, 2012 | Student loans | Problems when you are unable to pay | MA | Explained | Yes |
| Aug 9, 2012 | Student loans | Repaying your loan | VA | Explained | Yes |
| Jul 16, 2012 | Student loans | Repaying your loan | NC | Explained | Yes |
| Jun 19, 2012 | Student loans | Problems when you are unable to pay | NH | Explained | Yes |
| Jun 19, 2012 | Student loans | Problems when you are unable to pay | CA | Explained | Yes |
| Jun 15, 2012 | Student loans | Repaying your loan | OH | Explained | Yes |
| Jun 8, 2012 | Student loans | Problems when you are unable to pay | FL | Explained | Yes |
| May 18, 2012 | Student loans | Repaying your loan | GA | Explained | Yes |
| May 15, 2012 | Student loans | Problems when you are unable to pay | MI | Explained | Yes |
| Apr 16, 2012 | Student loans | Repaying your loan | NJ | Explained | Yes |
| Apr 2, 2012 | Student loans | Repaying your loan | DC | Explained | Yes |
| Apr 1, 2012 | Student loans | Problems when you are unable to pay | TX | Explained | Yes |
| Mar 30, 2012 | Student loans | Getting a loan | MI | Explained | Yes |
| Mar 7, 2012 | Student loans | Problems when you are unable to pay | NH | Explained | Yes |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
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