Student loans
Access Group student loans complaints
Consumers have filed 121 complaints about Access Group's student loans. See the whole Access Group record.
Access Group against other student loan servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | MOHELA | 7,252 | 36% | 2% |
| 2 | Nelnet | 3,551 | 99.9% | 0% |
| 3 | Maximus Federal Services | 2,391 | 100% | 0% |
| 4 | Servicer under contract with Federal Student Aid | 1,520 | 0% | - |
| 5 | Edfinancial Services | 1,456 | 98.9% | 0% |
| 6 | Sallie Mae | 716 | 100% | 12% |
| 7 | Central Research | 530 | 99.8% | 0% |
| 8 | Navient | 462 | 100% | 0% |
| 9 | Climb Credit | 304 | 100% | 0% |
| 10 | AES / PHEAA | 206 | 100% | 14% |
| 11 | SoFi | 160 | 100% | 9% |
| 12 | Goal Structured Solutions | 108 | 100% | 0% |
| 13 | Access Group | 0 | - | - |
Latest Access Group student loans complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 18, 2015 | Student loans | Can't repay my loanCan't temporarily postpone payments | Explained |
| Sep 9, 2015 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Aug 21, 2015 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Aug 4, 2015 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| May 6, 2015 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| May 6, 2015 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Apr 15, 2015 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Apr 9, 2015 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Feb 18, 2015 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Closed |
| Feb 12, 2015 | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Jan 10, 2015 | Student loans | Getting a loanQualify for a better loan than offered | Explained |
| Jan 9, 2015 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Dec 3, 2014 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Dec 2, 2014 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Dec 2, 2014 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Nov 21, 2014 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Oct 1, 2014 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Sep 22, 2014 | Student loans | Can't repay my loanCan't decrease my monthly payments | Explained |
| Sep 16, 2014 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Aug 22, 2014 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Aug 14, 2014 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Jul 17, 2014 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Jun 6, 2014 | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Jun 5, 2014 | Student loans | Can't repay my loanCan't temporarily postpone payments | Explained |
| Jun 5, 2014 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Apr 30, 2014 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Apr 29, 2014 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Mar 7, 2014 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Mar 7, 2014 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
| Feb 26, 2014 | Student loans | Can't repay my loanCan't get flexible payment options | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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