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Student loans

AES / PHEAA student loans complaints

Consumers have filed 13,061 complaints about AES / PHEAA's student loans, 206 in the last 12 months (+4%). AES / PHEAA answered 100% on time and closed 14% with relief. See the whole AES / PHEAA record.

AES / PHEAA against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250

Every loan servicer ranked

Latest AES / PHEAA student loans complaints

ReceivedAboutIssueStateAnswerOn time
Feb 19, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledORExplainedYes
Feb 18, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanGAFixedYes
Feb 17, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsMAExplainedYes
Feb 17, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledPAExplainedYes
Feb 13, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedWAExplainedYes
Feb 11, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Feb 11, 2026Student loansProblem with fraud alerts or security freezesMIExplainedYes
Feb 9, 2026Student loansIssue with income share agreementMarketing or disclosure issuesGAExplainedYes
Feb 5, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsTXExplainedYes
Feb 5, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsORExplainedYes
Feb 5, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNJExplainedYes
Feb 3, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargePAExplainedYes
Feb 3, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledFLExplainedYes
Feb 3, 2026Student loansGetting a loanHigh pressure sales tactics or recruitingILExplainedYes
Feb 2, 2026Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
Feb 2, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedCAExplainedYes
Jan 30, 2026Student loansDealing with your lender or servicerReceived bad information about your loanILExplainedYes
Jan 25, 2026Student loansDealing with your lender or servicerReceived bad information about your loanNCExplainedYes
Jan 21, 2026Student loansStruggling to repay your loanProblem with forgiveness, cancellation, or dischargePAExplainedYes
Jan 20, 2026Student loansProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportCAExplainedYes
Jan 18, 2026Student loansIssue with income share agreementMarketing or disclosure issuesCAExplainedYes
Jan 14, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledMOExplainedYes
Jan 13, 2026Student loansProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneMAExplainedYes
Jan 13, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledSCExplainedYes
Jan 11, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedMNExplainedYes
Jan 11, 2026Student loansStruggling to repay your loanBankruptcyKYExplainedYes
Jan 9, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledFLExplainedYes
Jan 9, 2026Student loansIncorrect information on your reportAccount status incorrectPRExplainedYes
Jan 8, 2026Student loansIncorrect information on your reportAccount status incorrectNVExplainedYes
Jan 7, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledDEFixedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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