Mortgage company · complaint record
American Financial Network complaints
Filed under American Financial Network Inc.
Consumers have filed 259 complaints about American Financial Network since 2012, 22 of them in the last 12 months (-42% on the year before). It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 259
- Last 12 months
- 22
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #83 of 595
Since August 2012
-42% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 27, 2026
Most complained-about mortgage lenders & servicers
American Financial Network complaints by month
The busiest month was March 2023 (8 complaints). Complaints in the last 12 months are down 42% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How American Financial Network answered all time
- Closed with monetary relief176.6%
- Closed with non-monetary relief31.2%
- Closed with explanation23791.5%
- Closed10.4%
- In progress10.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What American Financial Network complaints are about
Top American Financial Network problems
Inside "Closing on a mortgage"
- Closing disclosure or other related disclosures 7
- Changes in loan terms during or after closing 7
- Delays with the closing process 5
- Trying to communicate with the company to fix an issue with the loan closing 2
- Fees or costs after closing 1
Where American Financial Network complaints come from
Most complaints: California (43), Florida (40), Connecticut (22), Texas (21), Virginia (17).
American Financial Network compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | American Financial NetworkMortgages | - | 22 | - |
Compare side by side: American Financial Network vs Midwest Loan Services · American Financial Network vs Truhome Solutions · American Financial Network vs NEXA Mortgage · American Financial Network vs Hilltop
What people say about American Financial Network
All experiencesNo experiences with American Financial Network yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest American Financial Network complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 27, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | In progress |
| Sep 1, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Aug 21, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Aug 14, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jun 17, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| May 20, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| May 13, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| May 13, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| May 8, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| May 1, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Apr 8, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Mar 23, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
Questions about American Financial Network
How many complaints does American Financial Network have?
American Financial Network has 259 complaints on record since August 2012, including 22 in the last 12 months and 1 in the last 30 days. That makes it number 1,027 of every company by complaints this year.
Does American Financial Network respond to complaints?
Yes. American Financial Network answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with American Financial Network?
The most common problems are trouble during payment process (51), closing on a mortgage (67), applying for a mortgage or refinancing an existing mortgage (63).
Is American Financial Network legit?
American Financial Network is a real company with a public complaint record: consumers have complained about it 259 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is American Financial Network legit? for the signals, red flags and how to protect yourself.
Are complaints about American Financial Network going up or down?
Down. There were 22 complaints in the last 12 months against 38 in the 12 before (-42%). See every month.
How do I file a complaint against American Financial Network?
Complain to American Financial Network in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most American Financial Network complaints come from?
Most come from California (43), Florida (40), Connecticut (22). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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