Mortgage company · complaint record
Arbor Residential Mortgage complaints
Filed under Arbor Residential Mortgage LLC
Consumers have filed 336 complaints about Arbor Residential Mortgage since 2012, 3 of them in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 336
- Last 12 months
- 3
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #250 of 595
Since February 2012
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: May 21, 2026
Most complained-about mortgage lenders & servicers
Arbor Residential Mortgage complaints by month
The busiest month was April 2015 (15 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Arbor Residential Mortgage answered all time
- Closed with non-monetary relief10.3%
- Closed with explanation27080.4%
- Closed6218.5%
- Untimely response30.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Arbor Residential Mortgage complaints are about
Top Arbor Residential Mortgage problems
Where Arbor Residential Mortgage complaints come from
Most complaints: California (66), Florida (28), New Jersey (23), New York (21), Texas (19).
Arbor Residential Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Arbor Residential MortgageMortgages | - | 3 | - |
Compare side by side: Arbor Residential Mortgage vs Midwest Loan Services · Arbor Residential Mortgage vs Truhome Solutions · Arbor Residential Mortgage vs NEXA Mortgage · Arbor Residential Mortgage vs Hilltop
What people say about Arbor Residential Mortgage
All experiencesNo experiences with Arbor Residential Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Arbor Residential Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 21, 2026 | Debt collection | Communication tacticsCalled before 8am or after 9pm | No timely reply |
| Feb 18, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Feb 18, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| May 13, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 9, 2022 | Credit reporting | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| Sep 30, 2019 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Jan 13, 2019 | Mortgages | Closing on a mortgage | Explained |
| Dec 13, 2018 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Dec 4, 2018 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Nov 27, 2018 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 3, 2018 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| May 3, 2018 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
Questions about Arbor Residential Mortgage
How many complaints does Arbor Residential Mortgage have?
Arbor Residential Mortgage has 336 complaints on record since February 2012, including 3 in the last 12 months and 0 in the last 30 days. That makes it number 2,246 of every company by complaints this year.
Does Arbor Residential Mortgage respond to complaints?
Yes. Arbor Residential Mortgage answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Arbor Residential Mortgage?
The most common problems are trouble during payment process (4), communication tactics (2), loan servicing, payments, escrow account (194).
Is Arbor Residential Mortgage legit?
Arbor Residential Mortgage is a real company with a public complaint record: consumers have complained about it 336 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Arbor Residential Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Arbor Residential Mortgage?
Complain to Arbor Residential Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Arbor Residential Mortgage complaints come from?
Most come from California (66), Florida (28), New Jersey (23). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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