Loan servicer · complaint record
Ascendium Education Group complaints
Consumers have filed 315 complaints about Ascendium Education Group since 2019, 20 of them in the last 12 months (-38% on the year before). It answered 95% on time and closed 0% with relief for the customer. The most common problem is dealing with your lender or servicer. It is the 21st most complained-about of 47 student loan servicers this year.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 315
- Last 12 months
- 20
- Answered on time
- 95%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #21 of 47
Since January 2019
-38% vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Jun 24, 2026
Most complained-about student loan servicers
Ascendium Education Group complaints by month
The busiest month was February 2021 (13 complaints). Complaints in the last 12 months are down 38% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Ascendium Education Group answered all time
- Closed with explanation315100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Ascendium Education Group complaints are about
Top Ascendium Education Group problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 38
- Trouble with how payments are being handled 20
- Don't agree with the fees charged 15
- Problem with customer service 11
- Need information about your loan balance or loan terms 9
- Keep getting calls about your loan 4
Where Ascendium Education Group complaints come from
Most complaints: Florida (30), California (26), Maryland (21), Georgia (20), Texas (18).
Ascendium Education Group compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Ascendium Education GroupStudent loans | - | 20 | - |
Compare side by side: Ascendium Education Group vs Earnest · Ascendium Education Group vs College Ave Student Loan Servicing · Ascendium Education Group vs Meritize Financial · Ascendium Education Group vs LendKey Technologies
What people say about Ascendium Education Group
All experiencesNo experiences with Ascendium Education Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Ascendium Education Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 24, 2026 | Debt collection | Threatened to contact someone or share information improperlyTalked to a third-party about your debt | Explained |
| Jun 9, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| May 19, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Apr 20, 2026 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | Explained |
| Apr 14, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Apr 12, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Mar 13, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Mar 11, 2026 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Mar 1, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Feb 27, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Feb 22, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Feb 16, 2026 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
Questions about Ascendium Education Group
How many complaints does Ascendium Education Group have?
Ascendium Education Group has 315 complaints on record since January 2019, including 20 in the last 12 months and 0 in the last 30 days. That makes it number 1,078 of every company by complaints this year.
Does Ascendium Education Group respond to complaints?
Yes. Ascendium Education Group answered 95% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Ascendium Education Group?
The most common problems are dealing with your lender or servicer (97), attempts to collect debt not owed (48), struggling to repay your loan (23).
Is Ascendium Education Group legit?
Ascendium Education Group is a real company with a public complaint record: consumers have complained about it 315 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Ascendium Education Group legit? for the signals, red flags and how to protect yourself.
Are complaints about Ascendium Education Group going up or down?
Down. There were 20 complaints in the last 12 months against 32 in the 12 before (-38%). See every month.
How do I file a complaint against Ascendium Education Group?
Complain to Ascendium Education Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Ascendium Education Group complaints come from?
Most come from Florida (30), California (26), Maryland (21). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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