Bank · complaint record
Bank of Hawaii complaints
Filed under BANK OF HAWAII CORPORATION
Consumers have filed 364 complaints about Bank of Hawaii since 2011, 57 of them in the last 12 months (+63% on the year before). It answered 98.2% on time and closed 7% with relief for the customer - less often than a typical bank. The most common problem is managing an account.
Weak response record. How it works
- Complaints on record
- 364
- Last 12 months
- 57
- Answered on time
- 98.2%
- Closed with relief
- 7%
- Last 30 days
- 1
- Rank
- #77 of 188
Since December 2011
+63% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 30, 2026
Most complained-about banks & credit unions
Bank of Hawaii complaints by month
The busiest month was June 2026 (10 complaints). Complaints in the last 12 months are up 63% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Bank of Hawaii answered last 12 months
- Closed with monetary relief47%
- Closed with explanation5393%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time37/4598.2% on time
- Relief for customers8/407% closed with relief
- Complaint trend4/15+63% vs last year
What Bank of Hawaii complaints are about
Top Bank of Hawaii problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 47
- Problem using a debit or ATM card 21
- Banking errors 13
- Problem accessing account 12
- Funds not handled or disbursed as instructed 10
- Fee problem 7
Where Bank of Hawaii complaints come from
Most complaints: Hawaii (220), California (28), GU, Florida (8), Nevada (8).
Bank of Hawaii compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Cadence BankBank accounts | 93 | 62 | A |
| 2 | NBT BancorpBank accounts | 72 | 61 | B |
| 3 | Prosperity BancsharesBank accounts | 65 | 59 | B |
| 4 | Novo PlatformBank accounts | 17 | 58 | F |
| 5 | Bank of HawaiiBank accounts | 49 | 57 | D |
| 6 | Idaho Central Credit UnionBank accounts | 64 | 56 | C |
| 7 | First HawaiianBank accounts | 66 | 53 | B |
| 8 | Dollar Mutual BancorpBank accounts | 59 | 51 | C |
Compare side by side: Bank of Hawaii vs Cadence Bank · Bank of Hawaii vs NBT Bancorp · Bank of Hawaii vs Prosperity Bancshares · Bank of Hawaii vs Novo Platform
What people say about Bank of Hawaii
All experiencesNo experiences with Bank of Hawaii yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Bank of Hawaii complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2026 | Bank accounts | Closing an accountCan't close your account | Explained |
| Oct 3, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 1, 2026 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Explained |
| Sep 30, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 28, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Sep 15, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Aug 29, 2026 | Bank accounts | Closing an accountCan't close your account | Explained |
| Aug 25, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Aug 25, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Aug 4, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Aug 3, 2026 | Bank accounts | Closing an accountCan't close your account | Explained |
| Jul 26, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
Questions about Bank of Hawaii
How many complaints does Bank of Hawaii have?
Bank of Hawaii has 364 complaints on record since December 2011, including 57 in the last 12 months and 1 in the last 30 days. That makes it number 633 of every company by complaints this year.
Does Bank of Hawaii respond to complaints?
Yes. Bank of Hawaii answered 98.2% of its complaints on time (within 15 days) and closed 7% with relief - money back or a fix; 7% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 49/100 (grade D).
What do people complain about most with Bank of Hawaii?
The most common problems are managing an account (116), problem caused by your funds being low (26), repossession (5).
Is Bank of Hawaii legit?
Bank of Hawaii is a real company with a public complaint record: consumers have complained about it 364 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Bank of Hawaii legit? for the signals, red flags and how to protect yourself.
Are complaints about Bank of Hawaii going up or down?
Up. There were 57 complaints in the last 12 months against 35 in the 12 before (+63%). See every month.
How do I file a complaint against Bank of Hawaii?
Complain to Bank of Hawaii in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Bank of Hawaii complaints come from?
Most come from Hawaii (220), California (28), GU (15). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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