Bank · complaint record
Banco Popular de Puerto Rico complaints
Consumers have filed 1,924 complaints about Banco Popular de Puerto Rico since 2011, 204 of them in the last 12 months (+26% on the year before). It answered 100% on time and closed 8% with relief for the customer - less often than a typical bank. The most common problem is managing an account. It is the 39th most complained-about of 188 banks & credit unions this year.
Average response record. How it works
- Complaints on record
- 1,924
- Last 12 months
- 204
- Answered on time
- 100%
- Closed with relief
- 8%
- Last 30 days
- 11
- Rank
- #39 of 188
Since December 2011
+26% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 31, 2026
Most complained-about banks & credit unions
Banco Popular de Puerto Rico complaints by month
The busiest month was July 2026 (26 complaints). Complaints in the last 12 months are up 26% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Banco Popular de Puerto Rico answered last 12 months
- Closed with monetary relief136.4%
- Closed with non-monetary relief42%
- Closed with explanation18490.2%
- In progress31.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers9/408.5% closed with relief
- Complaint trend7/15+26% vs last year
What Banco Popular de Puerto Rico complaints are about
Top Banco Popular de Puerto Rico problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 83
- Problem using a debit or ATM card 59
- Funds not handled or disbursed as instructed 39
- Banking errors 34
- Problem accessing account 22
- Fee problem 14
Where Banco Popular de Puerto Rico complaints come from
Most complaints: Puerto Rico (1,056), Florida (155), New York (117), California (64), Texas (50).
Banco Popular de Puerto Rico compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | First Horizon BankBank accounts | 73 | 240 | B |
| 2 | Relay FinancialBank accounts | 4 | 225 | F |
| 3 | FourLeaf Federal Credit UnionBank accounts | 53 | 214 | C |
| 4 | Branch MessengerBank accounts | 48 | 205 | D |
| 5 | Banco Popular de Puerto RicoBank accounts | 61 | 204 | C |
| 6 | Revolut TechnologiesBank accounts | 46 | 187 | D |
| 7 | Schoolsfirst Federal Credit UnionBank accounts | 54 | 185 | C |
| 8 | Arvest BankBank accounts | 58 | 175 | C |
Compare side by side: Banco Popular de Puerto Rico vs First Horizon Bank · Banco Popular de Puerto Rico vs Relay Financial · Banco Popular de Puerto Rico vs FourLeaf Federal Credit Union · Banco Popular de Puerto Rico vs Branch Messenger
What people say about Banco Popular de Puerto Rico
All experiencesNo experiences with Banco Popular de Puerto Rico yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Banco Popular de Puerto Rico complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 31, 2026 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Explained |
| Oct 31, 2026 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Oct 29, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | Explained |
| Oct 28, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | In progress |
| Oct 27, 2026 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Oct 25, 2026 | Bank accounts | Managing an accountBanking errors | Explained |
| Oct 24, 2026 | Money transfers & apps | Other transaction problem | Money back |
| Oct 23, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 22, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 20, 2026 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Oct 19, 2026 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Explained |
| Oct 16, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
Questions about Banco Popular de Puerto Rico
How many complaints does Banco Popular de Puerto Rico have?
Banco Popular de Puerto Rico has 1,924 complaints on record since December 2011, including 204 in the last 12 months and 11 in the last 30 days. That makes it number 328 of every company by complaints this year.
Does Banco Popular de Puerto Rico respond to complaints?
Yes. Banco Popular de Puerto Rico answered 100% of its complaints on time (within 15 days) and closed 8% with relief - money back or a fix; 6.5% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 61/100 (grade C).
What do people complain about most with Banco Popular de Puerto Rico?
The most common problems are managing an account (277), incorrect information on your report (210), closing an account (77).
Is Banco Popular de Puerto Rico legit?
Banco Popular de Puerto Rico is a real company with a public complaint record: consumers have complained about it 1,924 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Banco Popular de Puerto Rico legit? for the signals, red flags and how to protect yourself.
Are complaints about Banco Popular de Puerto Rico going up or down?
Up. There were 204 complaints in the last 12 months against 162 in the 12 before (+26%). See every month.
How do I file a complaint against Banco Popular de Puerto Rico?
Complain to Banco Popular de Puerto Rico in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Banco Popular de Puerto Rico complaints come from?
Most come from Puerto Rico (1,056), Florida (155), New York (117). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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